It’s not only receptionists who need telephone skills
Create affinity with your caller by smiling, since this will make your voice sound engaging and warm. A friendly, helpful tone indicates your willingness to answer questions.
8 issue 4 issue 2• • issue1 • careersuccess
Nothing can stop the (wo)man with the right attitude from achieving her goal; Nothing can help the (wo)man with the wrong attitude. - W. W. Ziege careersuccess careersuccess
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