MANAGEMENT + SYSTEMS


Data at your fingertips


Working with an out of date, slow computer software system can become part of everyday life for some companies. The idea of a new software system is appealing but often ignored due to the cost, training requirements and down time incurred during installation. Struggling with the current system is often seen as a lesser of two evils, that was the feeling at Rivco Ltd before it decided to change systems to the DK Business Solutions system.


than a help, creating a ‘paper mountain’ and making it difficult to maintain efficient administration processes and, very importantly, accurate stock levels. After looking at various software systems Rivco decided that


R


the DK Business Solutions system offered everything that it was looking for at a very competitive price. The installation process was carried out by Black Diamond


IT Ltd a licensed distributor of DK Business Solutions within the UK. Simon Underhill, director at Black Diamond IT explains that a key aspect of the DK Business Solutions which helps it stand out when compared to other systems is its ease of use and bespoke tailoring, which is backed up with a personal service. “When working with DK Business Solutions there is always the opportunity to talk through the system and adapt it to the customer’s requirements,” says Simon. As well as deciding to install new software Rivco also took the


decision to invest in its hardware. This resulted in Rivco bringing in a host of new computers, telephones, printers, and server, all of which Black Diamond supplied and installed, in an attempt to make the business more efficient. The DK Business Solutions software was installed a couple


of days after the hardware and the system was up and running within the day. The installation process simply involved uploading the software onto each user PC and running it through the new server. Due to the simplicity of using the software there was no need


for any training prior to installation. To get comfortable with the system the staff at Rivco simply inputted the sales and purchase orders from the old system onto the new system. This allowed them to practice using the system whilst getting used to entering sales and purchase orders.


ivco Ltd, a distributor of Huck® fasteners, Huck® bolts


(pins and collars), blind rivets, rivet nuts and setting tools, decided to install a new system after it realised that its old system was becoming more of a hindrance


“The main advantage of the system is the familiarity,” explains


Simon. “Whether a user is loading a sales order or a purchase order it is the same process just on a different menu. It looks exactly the same which means once a member of staff has learnt how to use one module of the system they can use all the modules.”


“ It was so easy to changeover to the new system we did it whilst we were still trading and were back up and running within a day.””


He adds: “Because the system is extremely user friendly there


is no need for long training periods. Customers can have training before the system is installed, but we find that if we work with them for 3/4 days after the system has been installed it allows them to practice on the actual system with us there to help them if they have any problems.” Whilst the staff did input the sales and purchase orders, other


96 Fastener + Fixing Magazine • Issue 67 January 2011


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