120 Meetings & Conventions
sector. Macau was among the destinations analysed. “Macau still needs to provide better service, not only to the gaming industry,”
Hello? Room service? T
said Edmund Ngan of the Macau Polytechnic Institute. According to offi cial data, he said “demand for dealers has decreased while, on another hand, the demand for hotel workers has increased”. The president of the Institute for Tourism Studies, Fanny Vong Chuk Kwan, said the lack of local workers in Macau is more a question of quantity than quality.
Sri Lanka, and by 16 percent in Nepal.” Mr Duffell would eventually an-
nounce his resignation as PATA’s CEO at the closing session of Travel Mart. The reasons for the decision are still unknown. PATA is a non-profi t association
dedicated to the responsible develop- ment of the tourism industry in the Asia-Pacifi c region. It has 800 mem- bers, including tourism authorities and governments, airlines and hundreds of smaller companies.
Neighbourly interest Every company has its own expectations when participating in an event such as PATA’s Travel Mart. Some hope to get
new markets, others are more interested in exposure, while several are really in- terested in building local business. General manager of Top China
Travel, Charlie Chan sought to attract the attention of Macau residents. “We expected to get new customers from the industry and some locals,” Mr Chan said. “If PATA could improve the number of solid buyers, it would be much better.” Senior sales manager of The Kow-
loon Hotel Fanny Tang agreed, saying “the buyers were a little bit less than last year”. However, she was pleased by the opportunity to open up new markets in India and Russia. As for Peerapong P., director of sales
and marketing of Thailand’s Aiyapura Resort and Spa he was disappointed with this year’s number of clients. “It was so- so,” he said. Most of the potential custom- ers he encountered came from Europe, not from Macau and mainland China. Ms Joyce Joeman, a project con-
sultant at the Malaysia Convention and Exhibition Bureau, felt the results and numbers of “good buyers” at the expo seemed healthy. “We saw many quality buyers. They
are interested in Malaysia as a destina- tion”, said Ms Joeman, who didn’t partici- pate in last year’s event. “[We also saw] new buyers that want to know more about Malaysia, specifi cally for MICE.”
he PATA Travel Mart 2010 was not only about fi nding tourists. The event included a seminar looking at the challenges in fi nding staff for the tourism
OCTOBER 2010
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