INTERVIEW


HUMAYOON SHAIKHZADEH IS THE GENERAL MANAGER FOR THE WESTIN RESORT COLOANE IN MACAU, ONE OF THE MOST PEACEFUL AND NATURALLY SURROUNDED PLACES IN TOWN. ESSENTIAL SPEAKS WITH THE PERSON IN CHARGE OF THIS LITTLE PIECE OF HEAVEN.


F 102


rom your perspective what’s the most important thing when planning a vacation?


I would start by identifying my purpose or need to ensure that the


destination I select can provide me with what I am looking for – i.e. a place where I can be at my best in mind, body and spirit. There’s no point heading out to a remote island which goes to sleep as the sun sets when one’s definition of relaxation calls for a good meal followed by some entertainment! At Westin, we work hard at identifying our guests ‘persona’ (which may vary, trip to trip) so that we are better able to identify with the guests wants and expectations.


Tourism also reacts to trends. How can one cope with it in the tourism industry?


While it is extremely important to keep up with


trends, it is however equally important to identify with what makes you unique. The most realistic way of coping with trends in this industry is to (a) firstly, be aware of them, and (b) to constantly innovate your products and services so that you are, at all times, staying competitive.


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