Franchises from £10,000 to £20,000
The PC Support Group
43
Investment level:
£15,000 plus VAT
Website:
www.itbusinessopportunity.com
Email:
franchiseinfo@pcsupportgroup.com
Phone:
0845 223 3116
classification:
franchise focus
Computer service
Phil Bird and Simon Albe Pam and Phil Case
IT made easy
Rita Hemraj recently started working
with The PC Support Group Harrow
franchise as regional director. With a
degree in economics and management,
IT support is a PC cake with The PC Support Group and having worked as an accountant for a
leading fi rm, she brings a huge amount of
A
S THE Warrington branch of The Phil Case says: “There is very much
“You will
knowledge and experience to the business.
PC Support Group enters its third a team feel to this business – we have
own and
Rita says she is proud to be working
year, franchisees Pam and Phil Case great working relationships with the with The PC Support Group: “It fi ts
are pleased to report business is booming! other franchisees and we receive
manage a
my ideals and ambitions perfectly, and I
The company recently moved into larger support from our franchisors who have
successful
enjoy delivering the remarkable service
premises and has recruited an engineer as surpassed our expectations.
computer
that is central to the ethos of The PC
part of its expansion plan. Pam says: “After “If we need technical help, they are always Support Group.”
more than two years in business, we now available to talk as we grow the business.
support
The fi rm operates a successful franchise
have more than 80 clients and we haven’t Our franchisors work incredibly hard to give business...” network with branches in Liverpool,
looked back. The fi rst step was taking the us excellent return on our management Harrow, Cambridge, Warrington and
plunge into setting up our own business. service fee and we feel very fortunate Edinburgh, and is expanding throughout
Since then we have received exemplary indeed to have them backing us.” the UK.
support from our franchisors.” The PC Support Group’s services range As a franchisee, you will own and
Pam’s background as a manager for an from sorting out a problem mouse to an manage a successful computer support
electrical wholesale company and Phil as a entire offi ce fi t out and include one off business operating under The PC Support
highly qualifi ed IT engineer with more than problem solving and on-going maintenance. Group brand using its unique processes
20 years’ experience, means they form the The company uses corporate quality and systems to provide the best support
perfect work partnership. systems and processes to deliver a unique available in this market. ■
Pam adds: “It’s been a rapid success level of computer support to small
story, we have pushed onwards and made businesses and home users.
the business a growing success. I’m very These technological advances are
passionate about our business and that, refl ected in the support given to franchises.
coupled with the technical excellence of my As Pam says: “Initial training is thorough and
business partner, is the key to success for us. backed up by fully comprehensive manuals
I truly believe that The PC Support Group and ongoing updates. We are constantly
offers something unique and outstanding.” seeing new developments. The support and
The key to The PC Support Group back offi ce systems allow access to advanced
franchise is the support given by head offi ce technology that would not have been
and in particular Phil Bird and his business possible to purchase as a small business.
partner Simon Albert, both seasoned IT “The PC Support Group gives us all
professionals who created an entirely new the tools and advice we need to be a
approach to small business and home success. We are thoroughly backed up
computer support when they established and encouraged by some very hard
the fi rm four years ago. working people.”
www.businessfranchise.com December/January 2010
BF043_PC Support_Dec/Jan09.indd 1November 2009 www businessfranchise com 18/11/2009 14:37
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