segments that should receive them. Special can be tied to rules so that only customers authorisation and declined-card resubmission
item pricing and discounts can be defi ned meeting your specifi c criteria will be offered batching.
at the offer level, such as buy one get one special items. In addition, the ability to search For business-to-business sales, you can
free, multiquantity discounts, and total order for items using aliases and keyword shopping redeem existing customer credits on account
value discounts. Pricing can also be defi ned increases the rep’s ability to fi nd the products as payment for sales orders. Visibility to price
by customer groups for loyalty programmes. the customer is looking for. history allows customers to see exactly how a
You can handle coupons with either a fi xed Full order event handling includes rules- price based on applied trade agreements was
or a per-unit monetary value or a percentage based hold processing and fraud detection, calculated.
off. Coupons are defi ned in advance and may with online address verifi cation and credit-card
have eligibility requirements, such as minimum authorisation. Held orders can be reviewed and CRM and customer service
order value or exclusion of specifi ed brands. processed on a “workbench” to ensure that the The CRM module contains functions to manage
Additionally, the coupon can be set up to be correct rep handles them. prospective customers separately from existing
applied on future orders. Payment management workbenches enable customers so that you can use third-party lists,
The system ties orders to source codes users to access, review, and update an order create and track marketing and telemarketing
for campaign analysis and lets you manage based on specifi c payment problems, with campaigns, and proactively manage customer
marketing programmes with project accounting declined-payment management options. An communications. CRM activities include
for full programme profi tability analysis. over-credit-limit workbench contains detailed contact management, marketing campaign
information about the customer and the order management, telemarketing, quote processing,
Order management that has been held as a result of a customer and activities and events tracking. There is also
Order templates in JunctionMCR for recurring exceeding on-account credit limits. An over/ support for customer duplicate checking and
or frequently sold items for a customer allow underpayment workbench allows users to merge/unmerge processing.
you to increase the effi ciency of order entry for review and manage orders that have been over- Customer service features include email
repeat customers with the keyboard (no mouse) or underpaid by amounts that exceed specifi ed management, catalogue request processing,
and the insertion of automatic data defaults. company tolerance levels. And fi nally, a cheque- backorder and purchase order information,
Standard orders can have multiple ship-to hold workbench allows users to review and and order event logs to track order changes, as
addresses, which can be tied to the customer to manage orders that have been held based on well as the ability to drill down into any shipped
facilitate subsequent orders. You are also able defi ned tolerances for cheque amounts. order to review each carton, its contents, and its
to tie multiple shipping addresses to ordered JunctionMCR encrypts all credit-card data, tracking information.
items for quick gift entry and have the fl exibility deleting security codes (CID, CVV2, CVC2) All communications can be recorded at the
to tie gift messages to one or more recipients once the order is fulfi lled and showing users level of the customer, the sales order, and the
(with integrated spell-checking). only the last four digits of credit-card data on invoice. The customer service application also
The system lets you do personalised upsells fi le. Strict compliance with PCI requirements displays customer statistics that show last order
and cross-sells, along with detailed item uses a dual-key approach and 128-bit encryption date, order frequency, and the value of previous
information and scripting for an interactive technology, although the system is not offi cially purchases.
experience between the sales rep and your on the list of PA-DSS-compliant applications. There are full text customer and item
customers. Upsell and cross-sell information There is also future order payment keyword searches, with all customer
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