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Tactics
y?
Views
y options
vening
y before 9am?
y options
y options
national deliver
vice?
y ser
y deliver
y deliver
ns?
ed timed deliver
Do you offer an edeliver
SaturdaDo you offer deliverBefore 10.30am?Before noon? Other? T
wo-da
Specifi Do you offer inter Exchanges and retur
APC Available from most Yes Yes Yes Before 4pm and before No Yes Yes Yes Before 7.30am in Available for Available from most Yes Yes
125 depots by special 7.30am in major towns major towns and cities some offshore depots by special
arrangement and cities destinations arrangement
Citipost AMP Available upon request Yes Yes Yes Other timed options Available upon request Yes Yes Yes Other timed options Yes Yes Yes Yes
available available
City Link Multiple same-day Yes Yes Yes Standard next-day Yes Yes Yes Yes No No Yes Yes Yes
options by arrangement option (not timed)
CitySprint Timed same-day No; by 9am Yes Yes By close of business Yes Yes Yes Yes No No Timed same-day Yes No
services available services available
nationwide nationwide
Collect+ No same-day delivery N/A * N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A No Yes
DHL Express UK Many same-day No Yes Yes Delivery hours up Yes, Monday to Friday No No Yes No Yes If fi rst attempt fails Yes Yes
options available until 9pm consumers can book
convenient time for
redelivery
DPD UK Available through the No Yes Yes Standard next-day No No Yes Yes Standard (not timed) Yes No Yes Yes
special-services team option (not timed)
eCourier.co.uk Courier service available No; by 9am Yes Yes Next working day Yes Yes Yes Yes By arrangement Yes Flexible options Yes No
24-7 365 days a year
(for deliveries with at
least one London leg)
Hermes Parcelnet No same-day delivery Yes Yes Yes Standard 24-hour No Yes Yes Yes Standard (not timed) Yes AM/PM available To and from Yes
delivery Germany and Austria
Home Delivery Network No same-day delivery No No No AM/PM delivery and Yes No No No AM/PM option Yes AM/PM; nominated-day Yes Yes
“avoid school-run” option; two-man service
next-day options as well can provide a three-hour
as evening delivery delivery window
Interlink Express Available through the No; by No Yes By 3pm No No; by No Yes No No By 3pm Yes Yes
special-services team 9.30am 9.30am
Nightfreight (GB) No same-day delivery No; by No Yes No No, but under review No; by No Yes No Yes (2-3 days) No No Yes
9.30am 9.30am
Onepost No same-day delivery Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Parcel2Go.com No same-day delivery No Yes Yes By 5.30pm Yes No No Yes No Yes By 5:30pm Yes No
Parcelforce Worldwide Online tracking available; Yes Yes Yes Afternoon delivery No Yes Yes Yes No Yes Yes Yes No
emailed proof of delivery
is available 10 seconds
after delivery
Royal Mail Same-day collection No; by 9am No No; by 1pm First-class not-timed No Yes No No; by 1pm Standard (not timed) Yes Timed delivery available Yes Yes
and delivery to most option 6 days a week from 6am
of the UK
TNT Express Services Same-day collection No; by 9am Yes Yes Anytime By special request Yes Yes Yes Yes, anytime Yes Yes Yes Yes
and delivery available
TNT Post No same-day delivery No No No No No N/A** N/A** N/A** N/A** Yes No Yes No
UK Mail Same-day services No; by 9am Yes Yes Afternoon and No Yes Yes Yes No Yes Afternoon and other times Yes Yes
available for single or other times
multiple collections
and deliveries
**Post is delivered through downstream access agreement FedEx and Tuffnells declined to take part in our survey. DX Group, Jersey Post, Secured
with Royal Mail Mail, and UPS were contacted but did not return completed surveys by press time.
ceb175.indd 17 7/11/09 13:10:03
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