COACHING
A group of NHS managers transformed
those problems upwards! There is more to The
their ways of working as a result of The
FIVE-MINUTE Coach than I’ve outlined
FIVE-MINUTE Coach. Their feedback
here. Suffice to say it offers a robust model with
included:
which to conduct a full coaching session where
Organisational
appropriate, but that will, as you’d expect, take
“I have been able to save over six man
more than five minutes!
managers can
weeks of time, thereby allowing for
strategic business development.”
take as little as
Coaching
“We have increased capacity by 35%.” In fact, there’s been quite a demand from
five minutes to
professional coaches to learn to use The
“Waiting time has now reduced from
FIVE-MINUTE Coach too. Many coaches
work with a team
four weeks to two days.”
have found that coaching ‘cleanly’ in this way,
“My personal stress levels are at least with its particularly non-directive, client-led
member to create
50% lower and I am so much more approach, has helped them to coach clients
effective.” through much more powerful transformations.
an outcome As Liz Macann, Head of Executive, Leadership
and Management Coaching at the BBC, says:
achieved by another section of The FIVE- the action points and a decision on the first “Using The FIVE-MINUTE Coach has had an
MINUTE Coach model. The straightforward step with the question: “What needs to happen impact on my coaching. The power of using the
question: “What needs to happen for …..?”, first?”, and then checks out that the other client’s exact words and the value of persistence
where the question is completed with the person can indeed do that – are there any when drilling down into the issue has helped
words expressed by the other person for her hidden barriers to getting things moving? – get great insights and action plans. Listening
outcome (what she’d like to have happen), with the question “Can that happen?” or “Can on a deep level is the essence of coaching and
leads to the team member starting to make you (do the first thing)?” it is very easy to think you know what you’ve
decisions on required actions. There are often We’ve been training managers in The heard or give it meaning that isn’t intended by
multiple parts to an action plan, and these FIVE-MINUTE Coach for over four years the client. It really helps with getting true clarity
are identified by repetitive use of the question now. Just using the two parts of the model for the client about their issue and a depth of
“Is there anything else that needs to that I have highlighted here, managers are thinking in the exploration of it.”
happen for….(the outcome)?” until achieving some amazing results. They find
the person being coached the approach practical, easy to use and
answers “No”. The really time-effective. And of course
Resources:
coach then requests it doesn’t take long before their
Find out more about Clean Coaching and The
a review of team members stop pushing
FIVE-MINUTE Coach in:
Business NLP for Dummies, Lynne Cooper,
Wiley 2009
Or contact lynne@amicas.co.uk,
020 8255 4244
Find out more about Clean Language, Symbolic
Modelling and the work of David Grove in:
Clean Language, Wendy Sullivan and Judy
Rees, Crown House Publishing, 2008
Metaphors in Mind, James Lawley and Penny
Tompkins, The Developing Company Press,
2000.
Online:
www.cleanchange.co.uk
www.cleanlanguage.co.uk
EXTRACT FROM MODEL
Lynne Cooper is Managing Director of Amicas,
which has worked with organisations to
transform performance for more than a decade.
Identifying an outcome What would you like to have happen?
Lynne and her colleagues are pioneers in the
use of Symbolic Modelling and Clean Language
Finding out more about What kind of [coachee’s word/s]?
in business, and have a reputation for getting
the outcome Is there anything else about [coachee’s word/s]?
fast and sustainable results. Lynne is the author
What needs to happen for [outcome]?
of Business NLP for Dummies (Wiley, 2008),
Is there anything else that needs to happen for [outcome]?
and co-developer of The FIVE-MINUTE Coach
Action Planning which integrates coaching into day-to-day
What’s the first thing that needs to happen?
communications for leaders at all levels.
Can you [do the first thing]?
rapport - Autumn 2009
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