CONTENTS
July-August 2009
20
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8 NEWSbeat
News, opinions and happenings across the whole property portfolio:
residential sales and lettings, auctions, commercial and overseas.
12 Property portal survey COVER FEATURE
Andrea Kirkby untangles the worldwide web of property portals,
Thames
explains the differences and points you in the right direction.
T
alkback
16 Moving into lettings
BBC
y:
As the residential sales side of the business bumps along, lettings may
es
look like a tempting business to get into – but there are pitfalls.
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18 PR & Marketing
Danielle Simpson explains how a customer complaint can actually be
22
an opportunity to strengthen customer loyalty, would you believe!
20 Top 10 employment myths
PULSE: Like firing someone on the spot – can you do it, or is it only the Alan
Edinburgh property Sugars of the world who can get away with it?
market focus
22 PULSE: Edinburgh
Lisa Crosby heads north of the border for a special property market
report, covering resi sales and lets, commercial property and auctions
RESIDENTIALsales
32 Starting a franchise
We talk to one of the best known names in franchising – Winkworth.
Is this the safest way to start a new business in recession?
34 Second homes
As if one home isn’t enough to deal with these days, we discover that
the second home market is showing strong signs of life.
38 Cape Verde – international focus
We look at the what they’re billing as ‘the new Caribbean’. You’ll
either want to get into the property market there or book your hols!
43 The Property Ombudsman
Christopher Hamer, the The Property Ombudsman, has been
refereeing ‘dual fee liability’ cases. Tricky business...
44 HIPs: market survey
Danielle Simpson talks to industry leaders about the thorny topic
Is this your £6m
of HIPs. Now that they are here to stay (for now), just how are they
Mayfair house, sir
being dealt with?
Asscociation
60
48 Mike Ockenden and AHIPP
P
ress
y:
The Director General of the Association of Home Information Pack
es
Providers puts the record straight on current views on HIPs.
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4 JULY-AUGUST 2009 PROPERTYdrum
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