- Level 1 and 2 Food Safety – combines a number of practices to reduce health hazards including premises hygiene, pest control and waste management. T e courses can be tailored to catering, manufacturing and retail. - Personal Protective Equipment – to show how wearing PPE plays a crucial role in preventing and reducing fatalities, injuries and diseases at work, and the role risk assessment plays in the selection and use of PPE.
Business Skills Training courses include: - Customer Service – the course looks at what customer service means and why it is important, and how to improve the customer service provided by your organisation. - Disciplinary Procedures – covering the aims of the disciplinary procedure; penalties, including investigations, allegations and suspensions, and the procedures for carrying out hearings and appeals. - Equality, Diversity and Discrimination – covering equality and diversity and how they relate to one another and helping people identify and address the issues of unfairness and discrimination in the workplace. - Negotiation – covering the basics of what constitutes a negotiation, skills you can apply to negotiations and practical advice that helps towards becoming a better negotiator.
Health and Social Care training courses for Care Homes and the Elderly include: - Dementia Awareness – to provide an overview of the common types and symptoms of dementia and how it can aff ect the brain in diff erent ways. It
also covers strategies to use with clients with dementia and dealing with challenging behaviour. - Dignity and Privacy – the course will defi ne dignity and privacy and look at how to set up the right working relationship with service users, as well as discussing some of the issues that arise when dignity and privacy are not respected. - End of Life Care – which will provide information on what to expect, how to handle some of the emotions associated with this time and working with other professionals involved in end of life care. -
Infection Control – which will defi ne infection control and explain
the legislation that applies to infection control, diff erent types of micro- organisms, how bacteria is transmitted and chains of infection.
Health and Social Care training courses for Young People and Childcare include: - Safeguarding Children – the course describes the work and processes undertaken to minimise and manage the risks involving vulnerable children, including types and signs of abuse and key safeguarding legislation. - Autism Awareness – which will provide an understanding of what autism is and how it aff ects a child, intervention methods that might help manage the condition and simple adaptations to improve a child with autism’s daily life. - Mental Health Awareness – which explains the diff erence between mental health and mental illness, covering the symptoms of some of the most common mental illnesses and what to look out for if you are dealing with someone with one of these conditions.
This is just a selection of a vast range of courses available from Shine Learning and Training and the team are available to discuss requirement in more detail and advise on the appropriate courses to meet the needs of the individual.
For more information and details of 50% off special off ers for January, call 01582 727999, email
info@shineltc.com or visit the website where there is a full list of courses, at
www.shineltc.com
ALL THINGS BUSINESS
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