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NEWS Product safety recall code of practice launched


THE VOLUNTARY code provides ‘clear guidance’ for retailers to help ‘improve the success’ of recalls from consumers. Belfast Telegraph reported


on the new code of practice for product safety recalls, which aims to help retailers ‘improve the success’ of recalls, and is the ‘first major announcement’ from the Office for Product Safety and Standards, launched earlier this year in January. The new code of practice


was launched alongside the British Standards Institution (BSI), with recommendations for retailer best practice including ‘collecting and holding’ customer information for recalls separately from marketing databases, as well as providing a freephone number and photograph ‘in all recall communication’, and ‘regular testing’ of recall plans. According to government


reports, the average success rate for product safety recalls


A FIRE at Coventry’s University Hospital came 18 months after a report revealed it was built ‘without proper fire protection’. Coventry Telegraph reported


on the fire in early March, with Coventry North West MP Geoffrey Robinson requesting an ‘urgent’ meeting with chief executive Professor Andy Hardy ‘to find out whether work identified back in 2016 has been carried out’. The report 18 months ago


was based on a joint investigation by West Midlands Fire and Rescue Service and the hospital, and found that there were holes in fire compartment walls across the site. The building, completed in


2006, cost £380m, and a report after that investigation estimated that fire safety work at the hospital and three others across the Midlands would cost £47m ‘and take two years to complete’. Mr Robinson stated: ‘Fire safety concerns have been identified


two years ago and now a fire has broken out today. The question is could that have been prevented? Knowing fire safety concerns have been raised two years ago, we just need to find out if all the reported measures have been taken. ‘We know what pressures the NHS is under and the relationship with the private finance initiative developer, have they been quick enough in addressing all the fire safety concerns? We do not want to see


is ‘very low’, with only 10 to 20% of consumers responding ‘despite realising the potential danger’. Andrew Griffiths, Consumer


Minister, stated: ‘This new Code of Practice will support businesses in dealing with product safety issues swiftly and effectively, ensuring people can continue to buy secure in the knowledge there is an effective system in place if products need to be repaired or replaced. ‘Effective regulation is a


key element of our Industrial Strategy, which is creating the conditions for businesses to succeed in the UK and to compete in the global economy.’ Scott Steedman, director


of standards at BSI, added: ‘Public interest in product safety is higher than it has ever been and whilst consumer products generally perform without problems, there are


Hospital fire raises questions from MP


a reoccurrence of this. I’ve written to the hospital’s chief executive Mr Hardy enquiring whether the work which was required at the hospital two years ago have been proceeded with and have been completed, and if not, why not. I’ve also asked him to please give me an urgent meeting on the fire [later that week].’ A spokesman for the hospital


stated that the fire was not ‘connected’ to the ongoing fire safety work’, pointing out that the incident was ‘actually on an adjacent building to the main hospital site. It isn’t connected to the fire-stopping work. It was all external to the building, it was all self contained. ‘The fire-stopping work is all


about fire compartmentalisation. It [the fire] was never inside the main building. The hospital is safe as today showed. There were no injuries. The fire service dealt with it really quickly’


www.frmjournal.com APRIL 2018 9


times when products can become faulty and require a repair or recall. The Code of Practice was


created to ensure that corrective action by manufacturers is taken in a safe and systematic way. The launch of this guidance is an important step in ensuring even higher levels of product safety in the future.’ Alex Neill, managing director of home products and services at Which?, commented: ‘If the Government is serious about protecting consumers from unsafe products then this code must not perpetuate the already fragmented system for reporting faulty products that relies on overstretched local trading standards teams. ‘The OPSS urgently needs


to set out an action plan for keeping dangerous products out of consumers’ homes and tackling Britain’s broken product safety regime.’


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