Finning sees benefit of remote diagnostics
Cat machine dealer Finning is rolling out a remote diagnostics programme, after a successful trial saw a sharp rise in engineers’ first- time fix rates. Finning has 14,000 connected machines operating across the UK.
During a 12-week trial, the remote services team used diagnostics data to identify operational issues with the machines before they occurred. Because Finning engineers can see what is going on within the machine and run diagnostic tests remotely, they are able to ensure they have the correct parts to complete work during their first site visit. Explaining the new service, Finning Technology & Remote Services
Manager, Nikolaos Kakoudakis, said: “This advanced technology is transforming the way customers access our service expertise, providing us with the data to take our offering to another level. “Our advanced technology can signal the condition of their
machines, allowing us to prep the parts needed and organise an engineer site visit before the customer even makes a call. In some cases, if it’s a software or configuration problem we may not even need to visit the customer at all and can get them up and running by sharing the screen and updating the software.”
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power.technique.uk@
atlascopco.com
www.atlascopco.co.uk
ELECTRIC
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