The Analysis News & Opinions
Research shows industry innovation
A new piece of exclusive research has shown how innovative the credit and collections industry is in its use and development of technology. The research by CCRMagazine and
CATAX (North & Scotland) shows that 81% of respondents have developed software or processes which has increased the efficiency of your operation; and 61% have modified or integrated a dialler to enable new features which have enhanced your client-contact experience. In total, 73% of respondents have
non-standard technology, which has been developed in-house or by a third-party, and 64% needed to integrate a legacy or old system into their current system. This comes as 71% say that there has been a degree of uncertainty in projects they have worked on in the last three years. However, only half say that they have
needed to integrate their system with those of their clients, and only a small majority of 59% have made enhancements to your system to allow debtors to have the capability to access their account, make payments, or set up a payment plan without the need to speak to an agent. The research is the latest part of
CCRMagazine and CATAX (North & Scotland)’s project to explain the tax benefits available for companies involved in research and development. This does not need to be of a purely scientific nature, rather projects, such as technology developments made by the industry, may well be included and CATAX (North & Scotland) can give advice on this. Stephen Kiely, editor of CCRMagazine,
said: “As ever, it is clear the huge degree to which technology has developed within the industry. It is an industry at the very centre of development in the market so we will now continue to get an understanding from the industry of what they know about the funding that is available to them. “The tax benefit available because of this
is very significant, so we are pleased to be working with CATAX (North & Scotland).”
May 2019
www.CCRMagazine.com Opinion
Austerity ushers in public- data sector innovation
Last month, Big Data LDN revealed findings from its Public Sector Data Report 2019. This independent research surveyed 100 public- sector employees to discover how they keep on top of security, budget cuts, and regulation, while attempting to process and understand growing amounts of data. Perhaps counter-intuitively, one of the
major findings is that austerity has been a driver of data innovation with over a half of respondents (54%) actively using data and analytics to help address the challenges of public-sector spending cuts. The findings also show that 91% of
respondents’ data-driven initiatives have benefited their respective departments, highlighting the increasingly important relationship between the growth of the UK’s public sector and data analytics. Other key findings include:
l Security, data loss, and breaches are top concerns for UK’s public sector. Out of the 100 public sector employees surveyed, 20% cite security concerns, 13% fear data loss or breaches and 5% claim GDPR holds them back from sharing data. lHalf of the UK’s public sector is confident in data literacy. Data literacy is the ability to read, work with, analyse, and argue with data. In total, 50% of respondents are either ‘confident and well trained’ or ‘competent and eager to learn’ when it comes to data literacy. l Data and analytics are seen as high value in the public sector. Over a third of respondents (37%) agree that their current data initiatives are very helpful in some way, whether this is helping departmental collaboration or identifying areas for saving. This research reveals that there are
clear pockets of excellence and world- leading solutions that some of the UK’s public-sector organisations are delivering.
Sean Price EMEA director, industry solutions, Qlik
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