In Reference Appointments & Updates Appointments & Updates Zowie Lees-Howell, financial institutions
sales director at Equifax, said: “This is the first UK use case of Open Banking technology being harnessed for annual reviews by debt management companies. It is a great example of how Open Banking can be mutually beneficial for the service provider, Gregory Pennington, and the consumer.” Deborah Ware, director at Gregory
Pennington, said: “We are excited about the introduction of the Open Banking solution that Equifax and AccountScore have provided and are keen to see how it will improve our customer’s journey. It will save them the burden of lengthy calls, and has the additional advantage of generating operational efficiencies associated with the annual review process.”
Cabot Financial has selected the British Heart Foundation (BHF) as its new corporate charity partner for 2019. The partnership will help in the charity’s aim of increasing awareness of heart and circulatory disease, raising funds for vital research into heart and circulatory conditions as well as train Cabot colleagues in the lifesaving first aid, CPR. Kim Brophy, BHF fundraising manager
for Kent, said: “I am delighted that we have been chosen by this award-winning
Arvato Financial Solutions has appointed a new business development director for the UK market. Alistair Kay who has over thirty years’ experience within the credit industry has joined Arvato from TransUnion (formerly Callcredit) to lead up the development and acquisition of new clients. Debbie Nolan, VP, collections UK, said: “Alistair and I
worked together for a number of years at Wescot, I know how well respected he is in our industry so it is great to be able to bring him on board.” Mr Kay added: “I am really excited to join the team,
Alistair Kay
working with some great people, it is clear to see the investment being made to realise the ambition the Arvato Group has for the business.”
company to help fight the UK’s biggest killer, the staff have a great legacy of successful fundraising and we are looking forward to working together in 2019.” Derek Usher, managing director at Cabot
Financial, added: “Our new corporate charity partner is one that is close to many within Cabot Financial, with many staff having a personal reason to support the BHF. This partnership not only raises vital funds for research but also encourages colleagues to assess their own health and equip them with vital life skills.”
An AI-based virtual agent that can take on a real-time customer-facing role in debt recovery and autonomously negotiate debt repayment is due for trial in mid to late 2019
John Dobson, chief executive of SmartSearch, has commented on news that the FCA has fined Standard Chartered Bank £102.2m for anti-money laundering breaches – the second largest financial penalty of its kind ever imposed by the FCA. He said: “The news that the FCA found ‘serious and
sustained shortcomings’ in Standard Chartered’s AML controls is just the latest high-profile case where AML has come under the spotlight. “Just last month estate agency chain Countrywide received a record fine
John Dobson
from HMRC of £215,000 for failing to ensure its money laundering procedures and record-keeping were in line with regulations. “Complying with AML regulations is a cumbersome process, and with
regulations changing all the time, it can be difficult to keep up with the latest rules. But, thanks to a booming regtech industry in the UK there are now a huge number of electronic solutions.”
May 2019
www.CCRMagazine.com
thanks to an Innovate UK funded Knowledge Transfer Partnership (KTP) programme. Advanced Collection Systems’ (ACS)
collaboration with the University of Hertfordshire has proven extremely fruitful. It has led to the design of an adaptive virtual agent (AVA) through the KTP, four separate Master’s projects, and the development of an AVA based commercial solution for the debt collection sector by independent AI development company Insight. “For a business like ours, taking on a
project of this size and level of complexity would usually be really difficult – add in the amount of research we would have to source externally and it would be near impossible. The University of Hertfordshire has been an invaluable resource, equipped to support all facets of our business,” said Martin Eaves, company owner and technical director, ACS.
VAS Panel is celebrating a landmark achievement having secured Masthaven Bank as its fiftieth lender client in a little over one year. Under the terms of the latest agreement,
the comprehensive VAS Panel database will be used on all commercial loan security valuations to ensure the most relevant third- party RICS-qualified surveyors are instructed based on location, deal type and value. Stephen Todd, co-founder and managing
director of VAS Group, said: “To enter the latest partnership agreement with our 50th lender in
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