CCR2 Utilities and Telecoms
Also, we found only 67% of disabled
people use the internet, compared to 92% of non-disabled people. Our research also found some vulnerable
people have had difficulty paying for communications services in the last year. People with long-term mental illnesses (33%) and young people aged between 16 and 24 (17%) are the most likely to struggle to pay for these services. In contrast, older people are the least
likely to have struggled, with just 2% of over-75s saying they have been unable to afford them.
Switching The report also highlights the proportion of people who have switched communications services in the past year. We found that in most markets, at least one in five people have either changed their service or changed provider in the past year – and
Our research also found some vulnerable people have had difficulty paying for communications services in the last year. People with long-term mental illnesses (33%) and young people aged between 16 and 24 (17%) are the most likely to struggle to pay for these services. In contrast, older people are the least likely to have struggled, with just 2% of over-75s saying they have been unable to afford them
this rises to one in four people who have bought a bundled home phone, TV and broadband package. Ofcom carries out a range of work
to help protect vulnerable consumers. Recent work has included securing a £7-per-month reduction in the price of line rental for BT’s landline-only customers; capping call charges for directory enquiry services; and introducing rules requiring companies to identify and protect vulnerable customers. We also recently launched the Boost
Your Broadband campaign and website, offering people advice on how to get the best broadband deal for their needs. We have also launched a review of
broadband pricing, looking at why some customers pay more than others for their services. CCR2
Edited from research carried out by Ofcom
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