The Analysis Contents
Contents
The Analysis Editor’s Letter
News & Opinions A sharp edge
Broker searches show shift
Forums International: Penalty interest In Focus
3-13 3
6-10 11 12 13
Close to 650 professionals join the Revolution! 14 Redefining success and motivation SMEs exploit Brexit opportunities
A fuller picture Ten years of debt-relief orders
Senior managers’ regime: preparation Talking seriously Wise words
What is wrong with customer service Are they a debtor or an animal?
Editor Stephen Kiely 51 Cambridge Road, Impington, Cambridge, CB24 9NU Tel: 07766 416693 E-mail:
stephen@ccrmagazine.co.uk
Reporter Ian Willcox Tel: 07951 262848 E-mail:
ian@ccrmagazine.co.uk
Group Production Director Angela Willcox-Kiely Tel: 07920 715047 E-mail:
angela@ccrmagazine.co.uk
Illustrations & Images
Dreamstime.com
4
14-42 17
18 22
24 32
33 34 36 38
Opportunities in an order-to-cash world Ignoring AML regulations is a costly mistake
CCR2
Utilities and Telecoms Differing communication experiences Taking the plunge to share customer data Essential supply and insolvency
The impact of PR19 on debt resolution In Reference
CCRDirectory
Appointments & Updates The Last Word
‘Brexit is no Y2K’
Sales Director Gary Lucas Tel: 07785 268404 E-mail:
gary@ccrmagazine.co.uk
Subscriptions and Delegate Sales Alison Lucas Tel: 01702 341948 E-mail:
alison@ccrmagazine.co.uk
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Total average net circulation 10,050 1 July 2014 to 30 June 2015
40 42
25-31 26
28 30 31
43-49 43 46
50 50
May 2019
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