CCR2 Utilities and Telecoms
Research highlights differing experiences of communication
The UK population is showing differing trends in terms of communications patterns and needs
There are distinct differences in how certain groups of people use and experience communications services, revealed in Ofcom’s latest Access and Inclusion research report. The research compares aspects such as
affordability, take-up and engagement with telephone, TV, and postal services across different groups of people, and looks at how people’s age, income or disabilities can affect how they use some services and technology.
Changing use The research found that older people’s use of telephones is changing. Now, just under one in five people over the age of 75 use a smartphone, and more people in this age
group also use a mobile phone at home, instead of using a landline.
The most financially vulnerable people are less likely to have all of the main communications services – landline, mobile, broadband, and pay TV. Of the people in this group who do have a broadband connection, a smaller than average proportion has access to superfast broadband
Vulnerable The most financially vulnerable people are less likely to have all of the main communications services – landline, mobile, broadband, and pay TV. Of the people in this group who do have
a broadband connection, a smaller than average proportion has access to superfast broadband. Disabled people are less likely use most
communications services and technology. For example, just over half (53%) of disabled people have a smartphone in their household, compared with 81% of non-disabled people.
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www.CCRMagazine.com
May 2019
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