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“The only way is to raise salaries”
Macau Business chats with two of Macau’s top specialists about casino workers. Penny Wan and Ricardo Siu offer their perspectives.
The casino concessionaires struggle with a great lack of workers; How can the problem be resolved? Penny Wan – Protecting and reserving the frontline dealing jobs for locals and diversifying the local economy are very clear city goals set by the Macau and Chinese Government; and these two parameters cannot be changed so much at this moment. However, in order to resolve the problems of acute
shortage of casino workers the casino operators have to do their part first. They need to create a more desirable working
environment for their workers. Ricardo Siu – I believe that the core issue is still associated with the dealers. There is one more large property to be opened in 2019 and another before 2022. Currently (Q1 2019) there are 6,624 tables – which is around 500 more under the table cap before 2022. If around 500 more tables are to be approved before 2022, this means that more than 1,000 (or even 1,500) dealers may be employed. To resolve this issue, the only thing the casino concessionaries can do is raise salaries to complete for the needed local workforces. Nevertheless, this will evidently exert higher pressure upon the labour shortage in non-direct casino operation areas. For these, strategic co-operation between and efforts contributed by the casino concessionaries, the government and local labour groups would be key. For example, further efforts digging into some currently unemployed local individuals and preparing them to be employed – or employable workforce – and imported labour for non-gaming segments seem the most feasible measures to deal with the issues in the foreseeable years ahead. Or, further applications of technology like electronic gaming tables, as have been carried out recently may be helpful in lowering the pressure of labour shortage.
20 AUGUST 2019 “
Casino workers (especially those working in the casino frontline such as dealers and supervisors) are not very happy about their jobs
Several studies show that working in a casino, especially if you are on the frontline with the customer, does not generate happiness for the dealer. Can high salaries make the difference? PW – My previous studies indicate that casino workers (especially those working in the casino frontline such as dealers and supervisors) are not very happy about their jobs despite the fact that their salary has increased and attractive annual commissions and bonuses are paid by some casino companies.
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