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INDUSTRY UPDATE


Highbourne Group strengthens leadership team with a duo of appointments


ighbourne Group has made two senior leadership appointments as it continues to accelerate the delivery of its strategy, with Rachel Baldwin joining as Chief People Officer and Mark Allsop as Chief Digital Officer. Rachel joins Highbourne Group with an extensive background in strategic HR leadership, organisational development and change


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HiB Announces Key Promotions in National Sales Team


sales strategy. H


Steve Wortley has been promoted to the position of National Sales Manager. Having dedicated over 14 years to HiB, Steve previously served as the Regional Sales Manager for the North. In his new role, Steve will take on the responsibility of managing the Area Sales Managers and leading the Installations and Sales Administration teams.


Commenting on his promotion, Steve said: “I have been a part of the company for over 14 years, and it is truly rewarding to now represent HiB as National Sales Manager. This is an exciting time to be part of HiB, especially with the launch of the new sanitaryware earlier this year and more product releases planned for the autumn launch. I am looking forward to seeing what this new role brings and helping the company achieve even greater success in the future.”


With the company’s presence expanding across the UK due to a growing customer base, HiB has also created a new role to support their key retail partners. Richard Chmiel has been promoted to the newly created role of National Key Account Manager. Richard, who has been with HiB since April 2017, was the Regional Sales Manager for the South before his new appointment. In his new position, Richard will focus entirely on managing HiB’s National Accounts and Buying Groups, ensuring that key retail business partners continue to receive the highest level of service and support.


Richard discusses his new role, stating: “I am grateful for this opportunity to continue developing our key retail business partners as part of my new role at HiB. The company’s commitment to design, innovation, and customer service is exceptional and with some exciting new developments in the pipeline, I am excited to start working with my new account base.”


These promotions are testament to HiB’s culture in developing talent and enhancing its leadership team. As the company continues to grow and innovate within the bathroom industry, HiB have made these two key appointments to help drive their future growth plans and are confident that both Steve and Richard will contribute significantly to the company’s ongoing success.


www.hib.co.uk 42 BKU OCTOBER 2024


iB is pleased to announce the promotion of two key team members, marking an exciting new chapter in its national


management from her previous roles at Pilgrim's UK and Arriva Plc. In her new role, Rachel will drive forward the development of the Group's people strategy, supporting colleagues to deliver the best possible experience for its customers. Under Rachel's leadership, Highbourne Group will build on its aim to create an environment where


team members feel welcomed, motivated, supported, and empowered. Rachel will also further develop the company's focus on inclusivity: "Our people are what set us apart. By creating an inclusive environment, we empower our teams to bring their best selves to work, innovate and succeed," said Rachel.


Mark Allsop joins Highbourne Group to lead the digital strategy across all its brands. He brings over two decades of experience working with multichannel businesses across retail and leisure sectors, including Currys PLC and Merlin


Entertainment. Mark's appointment as Chief Digital Officer will be critical in accelerating Highbourne Group's digital transformation and growth strategy, driving online revenues, enhancing customer service and improving operational efficiency.


Over the past year, Highbourne Group’s City Plumbing brand has made significant strides in improving its digital customer experience, including the launch of an enhanced website and customer-focused app, as well as the introduction of innovative tools like FaultFinder and heatpumpkit.com, a heat pump kit builder that is the first of its kind in the industry. Mark will support Highbourne Group in driving further advancements in the digital landscape as well as leading its online businesses, City Plumbing Online, Plumbworld and Underfloor Heating Store. "I'm thrilled to join Highbourne Group at such an exciting time. The industry is evolving and customers are demanding more and more innovative ways to trade with us in ways that help make them better businesses. By embracing new technologies and digital solutions, we can build on our work to date to improve the customer experience even further," said Mark. Commenting on these new appointments, Dave Evans, Chief Executive Officer of Highbourne Group, said, "Having Mark and Rachel on board strengthens our leadership team and positions Highbourne Group to continue to deliver our growth agenda by better supporting colleagues and customers. Their expertise will be instrumental as we continue to innovate and deliver exceptional service across all our businesses." For more information, visit the website.


www.highbournegroup.co.uk


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