James Latham – Think you know great service? A
t James Latham great customer service relies on three magic ingredients: products, people, and a reliable supply chain.
As a premier distributor of materials for K&B furniture-makers and fabricators, we consistently provide the very best experience possible to our customers. However, whilst that’s easy for us to say, it’s far harder to prove. So we thought we’d let our customers confirm it themselves. Over the summer of 2023, we wrote to nearly 18,000 of them and it seems the vast majority of respondents think we do, with over 80% of them scoring us 8/10 or above for service, and a third giving us 10/10.
Some went further, saying why they like working with us. Whether it was the wide selection of timbers, panels, and decors…
“We choose to trade with James Latham because of the product range and trust we have built over 40 years; a partner to our business.” - John McCaffrey, Starbank Panel Products Limited Or our teams of material experts and specialists…
“James Latham’s knowledge of products is second to none. They’re always happy to help, excelling in accuracy and positivity.” - Andy Hall, Retail Furniture Ltd
To our reliable network of 13 UK and Ireland depots, holding over 75,000m3 of stock… “They are quick to respond and will help you in any way they can. Delivery is always prompt too, and they will always help you go the extra mile.” - Matt Cox, SJC Bespoke Joinery Ltd
Yes, it’s a confidence-winning combo, however, we will not be resting on our laurels. To help us deliver the best customer experience we can, we’ve embedded a 24-point ‘Lignum Charter’ at all our depots to ensure our customers’ needs are consistently met. From next-day deliveries where required, increased operating hours, and enhanced
expertise at depots it’s intended to deliver increased accuracy, best-in-class logistics, and continued customer satisfaction.
Ultimately, it’s all very well thinking you know what great customer service is, yet during these uncertain times it’s important to actually experience it.
Is your distributor living up to your expectations? Why not let us show you how we do things, s o you can see if you’re missing out?
www.lathamtimber.co.uk
16 BKU JANUARY 2024
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48
