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KitchenEX are more than "just a distributor" W


ith market conditions being unsettled, it is even more


important in 2019, that the role of the distributor is more than just that of a link between the overseas manufacturer and the retailer. At KitchenEX, we see ourselves as less of a distributor and more of an ambassador for our 3 brands: Faber Cooker Hoods, ILVE Rangecookers and PlasmaMade filters. Retailers buying mid to top end appliances need


and expect more than just supply from their distributor. At KitchenEX we pride ourselves on being the only port of call needed when any of our customers need technical advice, fitting information or marketing collateral. Vicky Harris, Director commented “At


KitchenEX we promote ourselves as Faber UK,


ILVE UK and PlasmaMade UK, ensuring that we promote products, not just on our own site, but create individual brand websites both for our retailers to use and to stimulate consumer enquiries which can then be passed to retailers. We always try to add value and go above and


beyond the role of a “normal “distributor; producing sales training guides for retailer sales staff and working closely with our retailers to help them promote our appliances effectively”. As a supplier to the trade, customer service is


king. We pride ourselves on being experts in the products we sell. For this reason, we have purposely kept the number of brands we supply limited to a small number of manufacturers who have synergy. There should not be a single query that we cannot answer or find the answer for. Our job should be to make our retailers transactions with us pain free. Retailers demand and expect that issues are


sorted quickly, questions are answered promptly and that their supplier is almost an extension to their business. We will deal direct with consumers to help them sort out tricky installs and deal with questions, saving our retailers time and effort. KitchenEX was launched in 2012, starting as a


Marketing Team


small family business. Since then we have grown rapidly and we now supply almost 1000 retailers across the UK, both independents, regional and national retailers. Please call or email if you would like more information about any of our products.


0114 399 8672 office@kitchenex.co.ukwww.faberhoods.co.ukwww.ilveappliances.co.ukwww.plasmamadefilters.co.uk


BKU AUGUST 2019 33


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