SOFTWARE SOLUTIONS
How technology can help you provide an outstanding client experience with less effort
T
echnology is making it easier than ever to put your best foot forward
and wow clients from the sales pitch through to work on-site, which is critical in such a competitive market. What’s more, technology can help you spend less time on your back-office work and more time doing what you love. In recent years, there’s been a shift in what
Comment by Andrew Small
Managing Director for Industry Solutions, Houzz
homeowners expect. With technology at their fingertips for everything from banking, shopping and travel, why should their renovation project be any different? Customers want better project and financial visibility, clear communication and help with visualising the design, and they expect technology - together with the professionals they hire – to make the process easier. Homeowners highly value responsiveness and
clarity when deciding who to hire. They want proposed ideas and costs to be presented in a clear and attractive way, which means each client- facing document should be as professional-looking as possible. Ensure yours are branded, clearly
presented with costs, details and images, and can be easily digested at a glance. Plus, you’ll have a real advantage if you’re able to deliver yours before any competitors. Helping clients understand your vision for their
space is another area where you can stand out from the crowd. Augmented reality and 3D floor plans are revolutionising the home improvement industry and making it easier for homeowners to visualise designs and feel confident moving forward. Incorporating these into your processes helps to speed up decision-making. Clients also want convenience and
transparency. Make it as easy as possible for a client to access information about their project, understand the schedule, track communications and make payments. This is the type of service that they will remember, helping to turn happy clients into a source of repeat business or referrals. Using the right technology tools throughout
a renovation project can help you to deliver a 5-star experience with less effort, helping you to stay competitive as the industry progresses.
One simple solution for renovation and design pros from Houzz Pro
H
ouzz Pro is the most comprehensive, end-to-end business management
and marketing software, built specifically for KBB pros. Houzz Pro helps pros attract and win better clients, run profitable projects and deliver a standout customer experience - all in one place. Plus, Houzz Pro delivers all of this value at a low price. Using Houzz Pro, KBB pros can manage their entire project lifecycle with the following features:
• Estimates • Invoicing • Online Payments • CRM/Lead Management • Project Management • Project Collaboration • Client Dashboard • E-Signature & Approvals • Change Orders • Time & Expense Tracking • QuickBooks & Xero Online Integration
• Financial Reports • Mood Boards • 3D Floor Plans & AR Walkthrough • Email Marketing • Custom Website • Targeted Advertising
Bathroom designer, Sara from Sara Levy
Designs shares, “we use Houzz Pro to keep track of our projects from lead generation all the way through to final completion. We love using the estimate feature to send beautiful and professional-looking estimates and also how the timeline feature helps to keep our clients informed on how the project is progressing. The system is continuously being improved and it’s so easy to speak to their team if we need any assistance.” Try Houzz Pro for free at
houzz.co.uk/pro.
uwww.houzz.co.uk/pro 26 BKU APRIL 2023
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