Working from home
Shadow IT’s clue to hybrid employee engagement
With the right for WFH set to become enshrined in UK employment law, employee experience management is now critical and businesses need to both understand and improve the quality of the hybrid working environment, insists Jason Barker, senior vice president EMEA & APAC at IR.
S
hadow IT has plagued organisations for years – long before hybrid working became firmly established. With the
shift to Working from Home (WFH), the use of personal devices and applications that fail to adhere to corporate standards has exploded – even for those companies that have accelerated the deployment of unified communications (UC) solutions over the last couple of years. Yet, while the security and compliance risks
associated with shadow IT are well known, how many companies are actively considering the implications for employee productivity, collaboration and morale? Are employees using new corporate solutions at home or still preferring their own work around options? Are they frustrated because performance drops off every afternoon, or feeling isolated because the new corporate platform lacks the
38 | March 2023
features they have previously used to connect with colleagues? Without the ability to monitor the entire end-to-end infrastructure, including WFH, an enterprise will be blind to the true extent of shadow IT and, critically, key indicators of employee engagement.
Hybrid experience crisis Elon Musk et al may be adamant that staff must return to the office, but the reality for the majority of UK businesses is that employees now expect hybrid working. The problem for large enterprises is that hybrid working environments are still not meeting the needs of employees. For example, almost 60% of women who work in hybrid environments feel they have been excluded from important meetings, stress levels are rising, and burn out is driving high levels of attrition. Trends such as ‘acting their wage’
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