CONTENTS 14


4 NEWS: Whirlpool to introduce delivery surcharge for indie retailers, and the TRIC Awards returns for 2023


5 NEWS: Entries for the ERT Awards 2023 are now open!


6 NEWS: Aqua Optima unveils new sustainable-focused brand refresh, and GDHA renews calls for range cooker repairs


8 INSIGHT: With ‘Work From Home’ here to stay, more brands and retailers are joining Quiet Mark’s Quiet Revolution!


12 OPINION: It doesn’t hurt for businesses to look at ways of consolidating their position and planning for growth under pressure, says T21’s Paul Laville


14 INTERVIEW: ASWO’s brand new service gives repairers and retailers access to spare parts sales revenue and helps boost footfall with new customer introductions. “It’s all about keeping independent repairers alive,” Richard Williams tells ERT


18 ANALYSIS: Homes are getting messier these days but thankfully new floorcare gadgetsare doing all the hard work! Jack Cheeseman sorts the dirt from the details


24 ANALYSIS: Can spatial audio revive the voice control speaker business? As it’s beginning to look like Alexa and Google Assistant have lost their magic. Steve May reports


Contact us: Editor


Jack Cheeseman 01372 414 298


jackcheeseman@ertonline.co.uk


Sales & Event Manager Charlotte Steadman 01372 414299


csteadman@ertonline.co.uk


Media Director Paul Ryder


pryder@datateam.co.uk


Artwork Editor Claire Noe


cnoe@datateam.co.uk


Contributors to ERT this month: Simon Gosling (Quiet Mark), Paul Laville, Steve May.


To subscribe to ERT, visit: www.ertonline.co.uk/registration


Or to change you subscription details, email: subscriptions@ertonline.co.uk


Published by:


PM Group Worldwide Mansard House, Church Road Bookham, Surrey. KT23 3JG


01372 414299 ABC certification


ABC total average net circulation: 6,000 (for the issues distributed between January 1, 2016 and December 31, 2016)


Total net circulation for the audit issue: 6,000 (cover issue December 2016)


Views expressed by the contributors do not necessarily represent those of the publisher, editor or staff.


© 2023 PM Group Worldwide. All rights reserved. No part of this publication may be copied, reproduced, transmitted, photocopied, recorded or stored on any retrieval system without the prior written consent of the publishers.


www.ERTonline.co.uk for news, opinions, blogs and analysis


18 24


February 2023 ertonline.co.uk


3


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28