No 5,853 - 23 March 2019

Editor: Fiona Garcia 01622 699 161

Assistant editor: Kiran Grewal 01622 699 155

Art editor: Paul Forster 01622 607 962

Publishing director: Paul Ryder 01622 699 105

Publication Manager: Sallie Payne 01622 699 151

Product news co-ordinator: Ed Waugh 01622 699153

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“I’d rather we focus on telling each other what a great job we’re doing”

Founded in 1874

Teamwork makes the dream work

So often people comment on the fact that they spend more time with or speaking to their work colleagues than their own families. I can definitely say I have seen and communicated more with the DIY Week team than my husband this week – and I’m not entirely sure he minds that much. With that in mind, it is very important that you get on well with and value the people you work with – and equally, it is crucial that you have the right attitude within your team in order to create a thriving and positive environment. We have a really insightful piece from consultant Clive Daley in this issue, which talks about taking responsibility for how your team performs, whether you are leading or form part of it. He quotes the saying “you have the team you deserve”, which I found very interesting. We also have an interview with Whiteleys Garden Centre, one of our finalists in the DIY

Week Awards Team of the Year category, talking about how the team works together and has a hugely positive impact on the success of the business. With so much negativity, hate and character assassination in the press every day, it makes a welcome change to read and think about channelling respect for one another, enjoying being part of something bigger, and working together to create a positive change and environment in your business. I’ve no doubt you all appreciate and value the people around you but, in all those hours

you’re together, do you take time out to tell them or maybe even all give yourselves a pat on the back for what you have achieved this month or year? Honestly, I’m so sick of hearing about Brexit and all it entails (apologies for yet another mention in your day), that I’d rather we all just take time to focus on telling one another what a great job we’re doing instead of tearing people down, or even just presuming that they know how good they are. It never hurts to hear sometimes

Editor, Fiona Garcia: In This Issue

© 2019 Datateam Business Media Ltd. DIY Week incorporates Decor Retailing, DIY Retail Leaders, DIY Superstore, Do-It-Yourself

Retailing, Domestic Electrical Appliances,

Excellence In Garden Retailing, Excellence In Woodcare Retailing, Excellence In Timber Retailing, Excellence In Tile Retailing, Garden Retail Leaders, Garden Retailing, Hardware Merchandiser, Hardware Trade Journal, Homecentre, Home Storage Retailing, The Ironmonger, Ironmongery & Hardware, Lighting, Martineau & Smith’s Monthly Circular, Mercantile Guardian, Superstore Management, Tools Retailing, and Wholesale Leaders. No part of this publication may be reproduced by any means without prior written permission from the publishers. Every effort is made to ensure the accuracy of material published in DIY Week. However, Datateam Business Media Ltd will not be liable for any inaccuracies. The views expressed by contributors are not necessarily those of the editor or publishers. DIY Week is registered at Stationers’ Hall. ISSN 0954-8823. DIY Week is printed on environmentally friendly paper; both text paper and cover stock are elementary chlorine free and sourced from paper suppliers with a well planned environmental policy. This issue of DIY Week includes some editorial photographs provided and paid for by suppliers. Printed by Buxton Press.


The latest headlines from across the home improvement and garden sector

P11 / RETAILING We talk to Whiteleys Garden Centre about how its

team help create a unique experience for customers

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ADHESIVES & SEALANTS A closer look at opportunities and issues affecting the category


The latest instalment of shopfloor stories from our independent hardwareman

22 MARCH 2019 DIY WEEK 3 Published by

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