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Panasonic
Panasonic Heating & Cooling Solutions has reported that its IFS Remote Assistance solution has had a positive impact on improving customer service efficiency across Europe. The company reports that the initial response times have been improved, the remote diagnostic and fault resolution have been increased, and a higher customer satisfaction level was achieved. As the HVAC+R support teams throughout Europe have taken up the use of this tool, the appreciation for the benefits this technology provides has grown, and the need for on-site visits has decreased, reducing the environmental impact on travel and improving the customer’s overall experience. When a customer contacts the Panasonic Service Department, an online video session, either by PC or mobile device, is initiated and this primary function is used to help determine the root cause of the issue. As the remote connection is compatible with all devices, the connection needed does not require any bespoke software to be downloaded. This provides Panasonic’s response team the chance to connect to the site directly to share videos and see the issues presented to determine the best course of action for the customer. This ‘remote access first’ approach has helped to focus activities where they are needed and provides the Panasonic Service Team with the resources to help their customers efficiently and without the need for excess travel. This system has so far been deployed across Europe, with
Germany, Italy and the UK taking particular interest in the option to use this solution as it provides an easy-to-use tool for sharing videos, audio and text data from live projects on site. Not only can these high-quality videos and other sources be used as evidence for reporting the service issue, but they have also proved very useful when providing training to customers, who may not have the technical knowledge of that of a HVAC+R engineer and need the extra support when dealing with a difficult on-site issue.
The technical knowledge that this resource has provided has
proved extremely useful and has been wildly shared across the Panasonic’s teams to enhance their regularly deployed skills and allow the teams to share their technical passion through this new, and exciting platform. This remote assistance resource may also make it possible to expand the future use of the tool to also provide on-site commissioning support for the installers, reducing the need to attend the site at all. X
www.aircon.panasonic.eu/GB_en/
DAPUK
Daikin Applied UK (DAPUK) has further extended its ‘family’ of R32 products for the commercial air conditioning market with the addition of a new air-cooled small inverter chiller and heat pump series to its Bluevolution range.
These compact and highly energy efficient products offer cooling and heating capacities from 16kW to 100kW giving the company additional options for smaller commercial projects. They are the latest innovations designed for use with the low global warming potential (GWP) refrigerant R32 from the manufacturer that introduced it to the UK market.
The GWP of R32 is one-third lower than R410A (the most widely used refrigerant gas for air conditioning) and it has zero ozone depletion impact. If the industry switched all its R410A equipment over to R32, the result would be a 19% cut in CO2
emissions – around 800 million
tonnes – by 2030. As a single component refrigerant, R32 is also easier to recycle and reuse.
The new R32 Inverter Scroll Chiller and Heat Pump series are designed to operate at very high efficiencies in both cooling and heating modes. They incorporate the company’s own DC-inverter scroll compressors, optimized Cu-Al coils, and brazed heat exchangers. They also use a smaller refrigerant charge than equivalent R410A units to further minimize carbon footprint. X
www.daikinapplied.uk
Güntner
Originating from Güntner’s customer-collaboration platform Vordenkerprojekt (‘pioneer proje ct’), the process air cooler is tailored to the cooling requirements in food processing rooms, industrial kitchens and other labour-intensive environments.
The ceiling-mounted process air cooler is designed to meet specifications provided by customers in joint sessions with Güntner. These include comfortable air velocity and noise levels, easy cleaning and maintenance as well as an efficient design both in terms of hygiene and technical capabilities. The result is Güntner’s most advanced process air cooler yet.
Looking at the process air cooler from the outside, it is obvious right away this is no ordinary Güntner: As the first product that follows the brand’s new design philosophy, it boasts the updated Güntner logo on an elaborate fan cover as well as a round-edged tray. Aesthetics aside, the clean, monolithic design has functional benefits as well, with all wiring inside integrated terminal and GFDM boxes that can be accessed conveniently from the outside. X
www.guntner.co.uk
32 November 2021 •
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