SMARTVEND’S NEW FEATURES VIANET LAUNCH NEW FEATURES ON
SERVICE DASHBOARD - ENHANCING THE PERFORMANCE OF YOUR BUSINESS SmartVend will feature a brand-new service dashboard, giving vending operators a live view of site/estate performance, helping to ensure service levels are maintained, machine downtime is minimised, and customers receive the best possible service. The dashboard has been designed to accommodate bespoke configuration that reflect your business priorities. Customisable widgets provide actionable insight into the issues
that matter the most to you and your customers – from parts requiring restock or visits requiring parts, to open service visits and machine performance. From machine profitability to operator performance, data driven analysis on key metrics highlights key opportunities for the user to drive operational efficiencies and maximise revenue.
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martVend allows vending operators access to their entire estate, as well as by site, remotely. It offers a comprehensive reporting suite, product sales analysis, actionable data insight,
with real-time machine alerts, and a new service module with invaluable operational capabilities. The vending management system works in synchronicity with
Vianet’s contactless payment and telemetry products, offering the industry’s leading cloud-based full end-to-end solution. With over 48,000 active devices currently connected, there are in excess of £3.8m sales processed and 4 million transactions completed remotely every month in SmartVend.
NEW FEATURES LAUNCHING IN SMARTVEND Vianet has been continually evolving SmartVend as part of an ongoing commitment to our customers to deliver against the present and, more importantly, future requirements of their customers and prospects. New features were released earlier in 2022, including cash management, asset management and a ticket- based alert system. The latest releases will also offer customers the tools to be proactive, and effectively manage their estates. Rob Thompson, SmartVend’s Product Owner, said “While the focus on continuous improvement is central to every decision made at Vianet, the benefit of working this way has been best demonstrated in the changes we have made to how we develop our products. Whether that be in the people we’ve added to the team or the changes we’ve made to processes, we’re able to successfully deliver as a result and we know that what’s coming will have a positive impact on the way our customers run their businesses.” The new launches in SmartVend include…
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IN-FIELD COMMUNICATION - BRIDGING THE GAP BETWEEN OFFICE & FIELD SmartVend will feature a ‘prompt management’ tool, enhancing direct communication between your office and field-based workforces via the SmartVend app. Prompts can be set up against machines, sites and/or operators and are triggered by time/date or an event, for example, a weekly vehicle checklist, or a reminder regarding a ‘no nut’ policy upon arrival at a specific site. This fully customisable feature allows users to add both mandatory and non-mandatory actions, notes, alerts, reminders, requests for information (for example start or end mileage) and/or checklists for operators to complete during their routes. This new feature will include a customisable report providing users with a clear record of what has been sent or requested, when it was received and how the operator responded.
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