NEWS


Clarks named Britain’s most trusted fashion retailer S


hoe retailer, Clarks, has been named as the most trusted fashion retailer in Britain. This is according to a new


study that identified the top fashion and footwear retailers in the UK based on their online Trustpilot ratings. The results from Centra show that Clarks tops


the list with 88.96 per cent of its 47,291 reviews being five-star ratings. The fashion retail sector remains fiercely


competitive in Britain, with brands fighting for consumer loyalty and visibility in online and physical spaces. One simple metric that helps cut through the confusion is the percentage of five-star reviews, which gives a clear indication of customer satisfaction. Snag Tights, the inclusive hosiery brand,


secured second place in this study with 88.55 per cent of its 113,725 reviews giving five stars. Outdoor clothing brand Passenger takes the


third spot, and coastal-inspired clothing brand Seasalt Cornwall ranks fourth.


the bottom five with 63.20 per cent of its 42,275 reviews being five-star ratings, despite maintaining a respectable overall rating of 4.1. “Interestingly, the data reveals that shoe


PAVERS, another footwear retailer, claims sixth


position with 82.59 per cent of its substantial 204,596 reviews being five-star ratings. At the other end of the spectrum, some well-


known brands struggled to maintain high levels of customer trust. FRASERS, formerly known as House of Fraser, sits at the bottom of the rankings with only half of its 127,314 reviews giving five stars.


UK retail footfall dips in September due to budget uncertainty


U


K retail footfall decreased at a faster rate in September compared to August, according to new data from the British


Retail Consortium. BRC-Sensormatic data showed that total UK


retail footfall was 1.8 per cent lower than a year ago, with the pace of decline accelerating from 0.4 per cent the previous month. Helen Dickinson, Chief Executive of the British


Retail Consortium, noted this was the first time since June that traffic decreased in all three retail divisions, with high streets faring the worst.


High street footfall contracted by 2.5 per cent,


swinging from 1.1 per cent growth in August, and shopping centres saw a steep two per cent drop year-on-year, after registering no change compared to the month prior. “Low consumer confidence ahead of a


potential tax-rising budget kept many shoppers away from retail locations in September,” said Ms Dickinson. “Retailers’ ability to invest in local


communities and high streets has been hampered by last year’s budget, which added £5


billion in employment costs to the industry, in addition to a new packaging tax.” Ms Dickinson added that the upcoming


budget, due to be announced next month, is the Government’s opportunity to ease “cost burdens” and enable retailers “to invest in shopping destinations that will entice shoppers back”.


retailers performed particularly well in trust ratings, with two footwear brands featuring in the top 10,” said Faye Oakenfull from Centra. “For Brits, consistency and quality when it comes to their footwear purchases is clearly a vital factor, especially as British consumers must deal with varied weather conditions. “These results highlight that traditional


British retailers like Clarks still command trust with consumers, even in a digital shopping environment. The high percentage of five-star reviews across the top performers shows that excellence in customer service and product quality remains key to building consumer trust.”


And fast fashion retailer Missguided performed only slightly better, with 51.55 per cent of its 51,293 reviews being five-star ratings. Slipper and footwear brand mahabis completed


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