NEWS GET ‘CLOSER’ AND ‘RAISE’ THE BAR IN REMOTE ASSISTANCE W
ith increasing demand for remote assistance and more interactive customer experiences, the global
augmented reality (AR) market is expected to expand at a compound annual growth rate of 43.8 per cent between 2021 - 20281
.
AR technology is at the heart of the latest global solutions - ‘CLOSER’ and ‘RAISE’ - from ABB Electrification’s Service offering. CLOSER enables interactive troubleshooting using step-by-step guides, while RAISE facilitates remotely guided repairs or maintenance support for ABB solutions. Available as downloadable applications from Google and Apple stores, both platforms use augmented reality and overlay the instructions on real equipment to expertly assist customers quickly and efficiently. Stuart Thompson, head of service for
ABB’s Electrification business said: “By giving customers access to the latest immersive technology, we can connect ABB experts to customer issues, wherever they are in the world, re-shaping the way we interact with them and enabling self-learning through first-rate support. While the demand for remote assistance has been compounded by COVID-19, the significant benefits of these digital new solutions are compelling beyond the pandemic.” ABB has already supported customers in more than 20 countries using this technology.
CLOSER and RAISE simplify maintenance, reduce downtime, and increase equipment effectiveness by improving the quality of repairs and speed of resolution. RAISE will cut the time – typically between 24 to 72 hours – and cost involved in visiting a site. For business- critical installations such as data centers, replacing physical support could equate to $8 to $24 million in the case of support for an issue which led to an outage. Using RAISE will also save approximately 332 tons of CO2 emissions per year by reducing up to a third of customer site visits by field service engineers. CLOSER (Collaborative Operations for electrical systems) provides first level support via
operational and troubleshooting guides for ABB’s Electrification solutions and products. CLOSER can be accessed by customers 24/7, providing fast, easily accessible and interactive guidance through the different steps of key troubleshooting procedures. If further assistance is needed, or in the case of replacing critical components, the
customer can connect directly with an ABB technical expert through RAISE (Remote Assistance for electrical systems). A new live video sharing service solution, RAISE reduces time to repair and maintain electrical equipment by allowing ABB experts to use extended reality to remotely guide field operators on their smartphone, tablet, or via smart glasses and other supported wearables. This minimises potentially disruptive and costly downtime. In addition to using live on-screen annotations and digital overlays in the engineer’s field
of vision, RAISE also allows taking pictures, as well as audio and video sharing capability and guidance via live text chat. During a remote support session, the customer interacts with an ABB expert who provides remote guidance easily and with accuracy. David Barragan from SAICA, said: “We contacted ABB when an Emax breaker was tripping
at our site in Zaragoza. Using RAISE, we resolved the issue safely and eliminated travel time by removing the need for a site visit. The speed, agility and functionality of this innovative technology is really impressive.”
http://new.abb.com/mediumvoltage/service/technical-support-and-repairs/closer and for RAISE visit
https://new.abb.com/medium-voltage/service/technical-support-
and-repairs/remote-assistance-for-electrical-systems---raise 1
https://www.grandviewresearch.com/industry-analysis/augmented-reality-market UNLOCKING THE VALUE IN DATA I
ntoware has completed a new eBook: ‘How to unlock the value in data’ to help businesses that have a huge amount of data but are not sure how to select actionable data and connect it to their wider strategy.
A data-led digital transformation puts data at the very heart of the digital journey, it both defines where and why the business should look to transform and is responsible for most of the value gained from the transformation, as it brings data analytics, people and business processes all together. If ever there was a time for businesses to commit to digital transformation - it's right now. Surviving the difficult economic climate brought about by the pandemic and the continuing uncertainty requires the flexibility to manage change. Successful digital transformation allows for quicker, mobile collaborative working - a vital component for the future of work, where the right tools are used to achieve business goals. Despite this, beginning the digital journey still remains a challenge for many. A recent study by McKinsey & Company found that ‘84% of executives agreed innovation was important for their growth, but only 6% were satisfied with their company performance.’ Getting started on digital transformation can be difficult, many count themselves out from the need to embrace it or they don’t know how to select the right tools or approaches because it feels like a large upfront investment is needed. But for those that do take the opportunity to unlock the benefits it provides, by changing how they work and using data to enable better decision-making - it will help them stay ahead of the competition.
So, whether you are looking to start your digital transformation from scratch or wanting to build on existing efforts, this eBook will explain why data needs to lead your strategy and why obtaining the right data is the key to future success.
www.intoware.com
SEPTEMBER 2021 | PROCESS & CONTROL 5
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