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Choosing the best UPS supplier and taking advantage of all their expert knowledge

hoosing the right Uninterruptible Power Supply (UPS) is a pivotal decision for keeping your business running when a crisis

hits. We understand that it’s a difficult choice that comes with a degree of scrutiny to match the importance of the purchase. Getting this right isn’t just nice to have; it’s absolutely imperative. By looking beyond the initial investment and asking intelligent questions of prospective suppliers, you can take the right steps towards maximising the performance of your UPS for up to a decade – and ensure that you’re making the most of your supplier’s knowledge and support for the lifetime of the equipment. Before committing to any UPS provider, you

should first have complete confidence in their experience and expertise. The single biggest misconception in this marketplace is viewing your UPS supplier as exactly that, just a supplier. You are entering into a partnership, not merely buying a product. There should be tell-tale signs that they have the knowledge, know-how and range of value-added services available to become your long-term partner. Chris Cowley, commercial manager from Constant Power Solutions, says: “We’ve been operating within this industry for more than 30 years and we know it’s a crowded marketplace; there’s lots of choice for end users. “There are several key manufacturers leading the UK market. Then, below those brands which customers may be familiar with, there’s also a vast network of resellers, with varying standards depending on their relationship with the manufacturer. This adds another layer of complexity to the process, so end users need to do their homework to get the right fit for their business.” Here are four key considerations to have at the top of

your list when narrowing down the search for a UPS partner in what can be a congested marketplace.


Suppliers will be ready and waiting with a quote for such an expensive piece of equipment – that much is a given. But what is most important is that the UPS you’re investing in is tailored to your business requirements. An off-the-shelf approach just isn’t good enough. A provider who wants to understand the needs and aspirations of your business is a much safer

Did you know… Your UPS provider can give your staff tailored training to help you maximise the benefits of having a UPS

naturally give you better response times and if they offer nationwide coverage with stock hubs, this could be of great value to you as well. “It’s all about providing consumers with what matters to them. The market seems to be driving towards a first-time fix on call-out visits. This is a priority for a lot of customers because downtime is not an option.”


bet. They should be asking questions about your site, your access and your air conditioning before even getting to the size of the UPS required. Here in particular, they should be making recommendations on the size of the unit you need, not just taking your assumed size as the end of the conversation. While you may think you need a 100kva unit, it’s advised to let the suppliers take a look too. If you can power your business with a smaller unit, you could achieve significant cost savings. A site survey can go a long way towards putting you in the driving seat. It’s the only way to provide an accurate picture of the time and costs that will go into an installation. This is valuable information you can’t really get over the phone and why a site survey is a must. Any supplier looking to invest time to understand

your business and the requirements for an installation is creating a platform for a strong partnership.


In some cases, replacement UPS parts can take up to three weeks to be ordered and supplied. If that’s simply not a viable option for your business, it’s important to understand what your prospective partner can achieve. Find out how readily available spares are from a supplier and their average lead time on replacement parts, as a priority. Companies who are in a position to be flexible in terms of providing what you need quickly and efficiently will be more reliable. Spare parts are one of the most important aspects of a service contract. Chris from Constant Power Solutions, says: “A partner with an extensive range of spares and complete UPS units ready to ship from HQ will

Did you know… Your UPS provider can come and carry out Health checks on your kit. This helps keep it in optimal working condition and fit for the future

All UPS systems are driven by firmware, which should be updated and maintained regularly by the manufacturer. This works in much the same way as your smartphone or tablet, ensuring your system is up to date and in top condition. A trusted supplier should be checking this and

consistently updating your UPS throughout its life cycle, for peace of mind more than anything. This is all aimed at future-proofing your investment. A UPS should last up to 10 years and your supplier should be actively updating firmware as part of working towards this. Anything less, given the financial outlay and importance of the service, is unacceptable.


Working with a supplier who is prepared to tailor their service package and provide value-added services is essential. Exploring areas such as battery maintenance, flexibility on hours for support and the knowledge and experience of a team’s engineers, are good starting points. Ultimately, if your UPS supplier is prepared to be flexible and customise your maintenance agreement, that’s a strong indication you are building a firm foundation for success. Chris Cowley says: “It’s important for agreements to

be adapted to suit specific customer requirements. Some customers require 24/7 availability and monitoring and this is all dependent on the kind of business they are running. An effective maintenance agreement must be fit for purpose. “The best way to approach any maintenance agreement is to have an open conversation about what is required and what can be delivered. This will guarantee optimal performance and availability of support when it’s needed.”


Did you know… Trustpilot is a brilliant tool to dig a little deeper and see what other customers think. Seeking external validation is a great final sense check


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