FROM
THE BRITISH FRANCHISE ASSOCIATION
THE UK' S VOLUNTARY S ELF - REGUL ATING GOVERNING BODY FOR FRANCHI SING
PIP WILKINS Chief Executive, BFA
A buzzing end-of-year! I
t’s been a busy few months at The Association with a number of important events taking place starting with our Technology and Systems seminar in Wrexham,
where BFA members attended sessions addressing fast-moving advances in technology with topics covering data-driven decision making and digitalisation's impact on franchisee performance. From there the team moved on to the
incredibly successful EWIB (Empowering Women in Business), attended by nearly 200 women, which Farrah Rose, Director of the Franchising Centre and considered by many to be one of the most experienced women in franchising, described as “one of the most important days of my franchising career”. Following a successful National
Franchise Exhibition at Birmingham NEC in October (see page XX for review), November saw the annual conference where over 358 delegates, representing 150 BFA members, came together to hear from expert speakers on a range of topics, from legal and finances to renewals,
resales, coaching, recruitment and company cultures, all under the theme of ‘Running Your Own Race’. We also hosted the results of the Franchisee Satisfaction Benchmark survey and revealed the winners of the 2023 WorkBuzz Awards. One of the most popular talks was
from successful BFA members who told us about times when things were going seriously wrong … and how they put them right. Their searing honesty went down extremely well and one of the speakers Trevor Brocklebank – former owner of Home Instead and now founder of seated sports franchise Rise – put it perfectly when he said: “You don’t join the BFA in the hope of getting the odd enquiry from their website; you join for the connections you can make, the conversations you can have, the people you can meet, the stories you will hear and the questions you can ask.” Well said Trevor! The BFA HSBC British Franchise Awards
was a spectacular evening! We know how much work goes into every entry and we are truly grateful to everyone who gets involved – thank you and congratulations to the following, very worthy winners...
“The awards was a spectacular evening… congra ts to the wort hy winners!”
8
Franchisor Awards – Franchisor of the Year: Agency Express (Gold), Driver Hire (Silver) and InXpress (Bronze); Franchisor of the Year ‘Lifestyle’: Extra Help; Leadership and Culture: Revive!; Brand Awareness: Water Babies; Emerging: joint winners Canopy and Rise; Trailblazer: Water Babies
Franchisee Awards – Lifestyle: Jen Fisher, Mini First Aid ; Next Generation: Brandon Akerman, Chips Away; Community Focus: Diljit Brar, Costa Coffee; Trailblazer: Siva Kugathas, ServiceMaster Clean (Contract Services); Single Brand, HSBC Best in Class, Multi Unit: Suhail Rehman, Home Instead; Multi Brand, HSBC Best in Class, Multi Unit: Raja Adil, The Adil Group; Special Judges Award: Angelina Mouralidarane, Iceking; Franchisee People’s Choice: Siva Kugathas, ServiceMaster Clean (Contract Services)
Finally, we're very much looking forward to seeing the results of the BFA Franchise Survey sponsored by NIC Services in early ’24. Having not had one since 2018 and a global pandemic in the mix as well, the results will make very interesting reading. Have a good Christmas everyone, see you in the New Year!
thebfa.org
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