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Multi-unit fra nchise conference Speakers include:


Mike Spencer Executive Director


Heart With Smart Group


Mike is an Executive Director and major shareholder in the Heart With Smart Group, one of the largest franchise operators in the UK, representing Pizza Hut Restaurants and itsu in 192 locations across England, Scotland and Wales. Mike has been the Business Development Director since 2015 and is primarily responsible for developing the business from a single-brand franchisee to a multi-brand business. HWS have recently become itsu’s fi rst strategic franchise partner.


Shahaz Nanji Multi-unit Franchisee


KFC & Pret a Manger


After completing a Masters in Consulting, Shahaz joined a graduate programme in the banking sector where he spent 3 years. In 2006, an opportunity arose to invest in a single-unit KFC franchise and K&Z was formed. In 2011, a second store followed, and this proved to be the springboard for growth. The group now operates 11 KFC units. K&Z’s greatest strength is its people, who are proud to adopt a professional approach but work with a family ethic. The K&Z portfolio has recently expanded with the launch of its fi rst Pret a Manger franchise.


Ruth Brown


Director of Business Development Home Instead


Ruth has worked in franchising since graduating from university. She was latterly with Thorntons, where she was Franchise Recruitment Manager, and was responsible for growth of the franchise channel by opening new franchise stores. Ruth is responsible for business development – this includes recruiting fantastic new franchise owners and guiding them through the set-up process and early business development, overseeing the support of franchisees through their franchise journey and the company- owned offi ces. Ruth sits on the board of the British Franchise Association and is a passionate spokesperson for ethical franchising.


James Lipscombe CEO & Owner


The Chesterford Group


James is CEO & owner of The Chesterford Group who operate one of the largest chains of fi sh and chip shops and restaurants in the UK with 40 sites across the South of England. The brands the Chesterford Group currently operates are fi shnchickn, Bankers Fish & Chips, Churchill’s Fish & Chips as well as the virtual kitchen brands Serial Grill and Chicken Punk. The Chesterford Group was named as one of the 1,000 companies to inspire Britain last year by the London Stock Exchange due to its fast growth and was praised for its dynamic leadership.


Leon Esfahani Mulit-unit Franchisee


Starbucks & Denny’s Featured brands include:


Leon Esfahani is a 39-year-old CEO of an award-winning multi-disciplined organisation. His franchise journey began in 2006, and within 13 years Leon has opened and operated 41 stores within fi ve franchise systems. Awards include ‘O2 Best Customer Service’, ‘Starbucks Best Customer Experience’, ‘Best UK Franchisee’ for both O2 and Pizza Hut simultaneously, and the YUM ‘Outstanding contribution to Pizza Hut UK’ awarded at the Global Convention.


Emily built her corporate career working alongside the Senior Leadership Team in HR at Barclaycard on global business transformation projects before joining the British Franchise Association in 2013. Currently responsible for the operational activities at the association, Emily works closely with colleagues from across the franchising industry to deliver high-quality, industry-changing initiatives that positively impact the sector.


Emily Price


Chief Operating Offi cer British Franchise Association


Sponsored by:


BUSINESSFRANCHISE.COM 59


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