PROMOTIONALFEATURE
Make a connection T
Transform how your franchise communicates with customers and clients with Telecoms World
elecoms World is a pioneering hosted telecoms provider and has been in the industry for over 15 years. It deals directly with leading manufacturers and distributors,
and is extremely proud to provide an award- winning and cost-effective range of telecoms products, such as inbound numbers, inbound services (interactive voice response, call queue, contact centre), voice over internet protocol phone systems, and business-only connectivity (broadband/fibre). Telecoms World can help your franchise
by acquiring a range of local virtual numbers. You can provide a local number to your regional franchisees and centrally manage all calls into the businesses. Calls can be diverted to your franchisees’
mobiles or landlines, and when a call is received on their personal phone, they are first greeted with a call whisper advising them that the call is from a customer. In the meantime, the customer is listening to a bespoke announcement that they are being transferred to their local representative and to please hold. This allows the customer to know that are being dealt with efficiently and gives the franchisee the opportunity to answer the business call professionally. Take advantage of:
• A range of over 3.3 million memorable local numbers across the UK
• In-depth call statistics to review incoming call levels
• Maintaining a professional appearance and protecting your brand
• Call whisper or call display for franchisees to know it’s a business call
• Professionally recorded announcements for customers
• An award-winning online portal with user- friendly interface.
Telecoms World works with a number
of franchise head offices across the UK to manage how their calls are distributed and answered within their franchise network. By managing your telecoms, you can manage your brand and the service levels that
customers receive, as well as immediately diverting calls away from franchisees should you need to. While call statistics allow you to monitor
call volumes in each location and assess whether another franchise opportunity could be offered, Telecoms World’s tailor- made virtual receptionist can professionally greet your business calls during and outside of working hours, sending any voicemails to emails and ensuring you never miss an important call.
Create Being more productive in business is all about creating better conversations. Telecoms World creates and develops
the means to enhance the way businesses communicate, working alongside the UK’s leading networks. Its team of developers, engineers and telecoms experts hail from all corners of the UK and Europe, driven by a passion for finding better ways of doing business.
Innovate Telecoms World endeavours to innovate its industry so you can dominate yours. The company’s aim is to continually
challenge and inspire the telecoms industry to develop powerful and engaging tools that bring companies closer to their clients. It
challenges the accepted to focus on what is expected in the modern world of business.
Communicate Telecoms World is a friendly, down-to-earth team of professionals creating innovative business communications. The way you communicate ultimately
defines the business you will become and the level of success you will achieve. This is where Telecoms World steps in, enhancing the way you handle your clients and your staff. After all, you don’t build a business, you build people and empower them to build a business. Telecoms World is proud to work with
a range of leading franchise organisations across the UK and its team is keen to show you the impact that leading-edge telecoms can make to your business. It helps you to create more sales and simplify processes within your organisation. n
Telecoms World
sales@telecomsworldplc.co.uk 0800 774 7711
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