Bechtle
Shaping the future while tackling the day-to-day needs
Having acknowledged the need for proactive IT management, enhanced security and effi cient support, the team at Willen Hospice in Milton Keynes turned to established provider Bechtle to help it overcome several challenges. T e senior leadership team within the hospice had identifi ed
issues with the incumbent provider and had an ambition to work with a local IT provider that could improve day-to-day support, whilst acting as a consultative partner to inform the next stage of its IT operations and security transformation. As Bechtle put forward a submission as part of the Milton Keynes
hospice’s proactive review of potential local partners, it became apparent that, alongside delivering great support and presenting a clear vision for IT strategy, there was a need for significant investment of time to understand the existing IT estate.
Bechtle’s tender submission was built around the following
key areas: ■ Comprehensive support: Bechtle’s service model to support Willen Hospice was built around the local service desk in North- ampton, complemented by fi xed resource on site three days a week and extended hours support to cover the hospice in its various fundraising eff orts outside of business hours.
■ Flexible and scalable support models: the hospice set out a core focus of reducing ticket volumes and improving productivity for all users within the charity.
Willen Hospice provides free, specialist palliative care and
support to adults with life-limiting illnesses, within the hospice itself and in the local community. Akash Chatterjee, Director of Finance and IT at Willen Hospice,
said: “We reviewed our internal IT processes and systems and came to the conclusion that we needed a solution which was more than just day-to-day resolution of issues.
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