Since the changes, in September 2021, PSL has witnessed in three months a 3% increase in satisfaction with activities from residents and families. The organization is also seeing a time savings of up to 5 days of staff time saved per community per month. This is especially meaningful at a time when staff are trying to do more with less. Saved time means more opportunities for them and all other departments to meaningfully engage all residents.


The success was based on team members sharing the same vision and purpose “residents deserve the best we can provide.” The entire PSL team cares deeply about residents and all work diligently to engage and help residents find daily purpose.


In addition, PSL and Alicia’s team achievement can also be attributed to their experience in implementing flexible programs and offering ample training opportunities while considering staff burnout.


In the future, she plans to have more certified nursing aides, interdisciplinary team members and volunteers involved in activities supported with her programs.


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