THE POWER OF CONNECTION RE-ENGAGING OUR DISCONNECTED LEADERS
WHY THEY ARE
By Jill J. Johnson, MBA President and Founder of Johnson Consulting Services
link /jilljohnsonusa
It’s no secret that the senior living sector has been immersed in intense pressure and stress over the past two years. As an industry, much of our focus has been on relieving the strain on our front-line workers and care teams. But an emerging area of concern is the significant burnout of our Executive Directors who have borne the brunt of the pressure. Unless we take a more proactive stance to help them find ways to reconnect to their love of caring for older adults, we are at great risk of losing some of our most talented executives.
CONSIDERING LEAVING During the Pandemic, our Executive Directors have had to go beyond their comfort zones to find PPE and deal with staffing agencies, their workers, and supply chain challenges. They have also been working in the intensity of the fear of Covid. But there are other pressures too. While residents and their families have always expressed their desires and complaints, there is an emerging level of intensity in how they interact with site leadership and express their displeasure with some of the harsh decisions that were made to keep residents safe. In some sites, their activism has gone to a whole new level with coordinated efforts against site leadership intended to get them fired or reprimanded by their bosses or boards.
For executives who put their heart and soul into keeping their campuses going and residents alive during the height of the pandemic, it’s a brutal reality to be attacked so personally. Private conversations with far too many leaders reveal they not only intend to quit their jobs, but some are preparing to leave the industry. As our leaders retire early
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