Contents In this issue 8


EHMA 6 Vibrant celebrations in Venice


The important milestone of the European Hotel Managers Association’s (EHMA) 50th anniversary coincided with the Annual General Assembly of the association held at the Hotel Excelsior Venice Lido Resort and was attended by an impressive number of participants.


Business management & development 8 Brands beyond Amsterdam As Amsterdam struggles with its influx of visitors, can the Netherlands develop its tourism industry beyond the capital? Andrea Valentino talks to Jurrian Dompeling, senior vice-president at JLL, and Stephan Stokkermans, the MD at the Grand Hotel Huis ter Duin, to hear how from Rotterdam to Breda, visitors are discovering there’s more to this small, tightly packed country beyond its capital city.


11 Living Legacies of the Taj Indian Hotels Company Limited


13 Luxury redefined Elegant Hotel Collection


14 From the exceptional to bold art and design Radisson Hotel Group


Hotel Management International / www.hmi-online.com 5


Operations 16 Undulating hospitality Jane Pendlebury, CEO of HOSPA, looks at the ups and downs of conferences, events and weddings within the hotel space.


Technology 19 Managing new digital opportunities With the proliferation of digital tools in our work environments, we also need to adopt with caution and thoughtfulness. HFTP presents research articles to explore the impact of AI in recruitment and developing a corporate digital responsibility policy.


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Spa & wellness 22 Magical Marrakech


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The Mandarin Oriental, Marrakech, is a sprawling oasis that allows guests to get lost in luxury – literally. Milly Rochow goes inside Mandarin Oriental’s first opening in Africa.


27 Automatic sauna infusion systems Kemitron


Food & beverage 28 Homecoming


Raymond Blanc protégé Luke Selby talks to Irenie Forshaw about his homecoming to Le Manoir aux Quat’Saisons and taking over the kitchen at the iconic Belmond hotel.


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