Contents In this issue 10 17


EHMA 7 From Rome to Venice in 50 years Venice will host the 50th annual general meeting of the European Hotel Managers Association (EHMA). The event will take place at the legendary Hotel Excelsior Venice Lido Resort from 12 to 14 April, celebrating EHMA’s golden jubilee.


9 A haven for nature lovers Meliá Hotels International


Business management & development 10 The transformative impact of AI


Artificial intelligence (AI) is reshaping the landscape of hotel business management. From personalised guest experiences to streamlined operations, AI offers a wealth of opportunities for hotels to thrive in an increasingly competitive market. Wendell Vaughn explores how it enhances guest satisfaction, optimises operations and revolutionises marketing strategies.


13 The Taj Mahal Palace, Mumbai – the icon celebrates its 120th year Indian Hotels Company


15 Resilience in luxury Elegant Hotel Collection


Hotel Management International / www.hmi-online.com 5


16 Celebrating a year of exceptional growth Radisson Hotel Group


Technology 17 Game on


HFTP presents research from the Global Hospitality Business Graduate Student Blog Competition and insights from a research scholar at the HFTP Research Center Middle East.


Events 20 ISE facts and figures released ISE 2024


Operations 22 Why every hospitality board needs a CTO Jane Pendlebury, CEO of HOSPA, examines the importance of the CTO in navigating the guest journey with technology – and why the CTO should be on the board.


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Spa & wellness 25 Once in a Blue Lagoon Guest can soak in Iceland’s Blue Lagoon at five-star spa The Retreat, which offers guests the opportunity to discover the world-famous geothermal spa. Milly Rochow looks at what it offers and what other hospitality offerings could learn.


29 Quality and innovation from in-house production Kemitron


Food & beverage 30 No longer chasing stars Yannick Alléno talks to Irenie Forshaw about bringing Pavyllon to London’s Mayfair and why the culinary legend is no longer chasing Michelin stars.


34 Four decades of HoReCa excellence Tecnoinox


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