Contents
28 Pandemic challenges HFTP recently produced its 2022 Compensation and Benefits Survey, which provided the unique opportunity to gain insight into challenges faced by respondents during the historic pandemic and its after effects, as well as the solutions they employed throughout this time.
30 Get ready for ISE 2023 ISE 2023
32 Zero-disappointment hospitality Agilsys
Operations 33 Service with a smile According to a recent study by the American Hotel and Lodging Association (AHLA), a full 97% of hoteliers are currently experiencing staffing shortages, with the situation in Europe not much better. Andrea Valentino talks to Professor Liang Yu of George Washington University and Chip Rogers of the AHLA to find out.
36 Meeting of the minds As we reach the end of the year, hotel industry figures and organisations continue to make the most of their ability to meet up, network and celebrate as guests explore the world once again. Jane Pendlebury, CEO of HOSPA, reflects on this year’s annual
HOSPACE conference, which focused on building future prosperity.
Food & beverage 39 Still hungry
In a post-Covid world people are still wary of crowded indoor spaces, pushing many hotels and guests alike to look to the outdoors. But with the colder season approaching, Mae Lossaso speaks to Tom Walters, senior vice-president of food & beverage operations at Hilton Americas, to find out how the Hilton has adapted long-term to a post-Covid world.
43 Reduce plastic waste MEIKO
45 A trusted supplier of kitchen equipment Tecnoinox
33
Spa & wellness 46 A whole new person A healthier you, one staple that never leaves the spa and wellness industry. The industry has seen more demand for medical spa holidays. The rise of medspas that offer a combination of treatments covering medical procedures to holistic therapies indicates their popularity. Phoebe Galbraith speaks to Emlyn Brown, global vice- president well-being at Accor Hotels to find out how the medspa industry has developed and what Accor is doing to help promote wellness.
49 A thoughtful kind of luxury Molton Brown
51 Inventor, designer, manufacturer Kemitron
52 6
52 Sustain the experience Sustainability is a design concept that is going nowhere soon. Brooke Theis speaks to Angel Barreno at BIG about the newest biosphere treehouse at the Treehotel in Sweden, and Paul Robinson, the COO at Indonesia’s Bawah Reserve, to find out more.
Hotel Management International /
www.hmi-online.com
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