Contents In this issue 12
8 News & numbers The headlines and vital stats impacting the industry.
10 Surveying the Big Smoke Hotel Management International looks at STR’s 2022 Independent Hotel Show Report to find out the latest performance recovery for London.
11 Strength to strength As the year draws to a close, Panos Almyrantis, president of EHMA, shares an update on the association as he discusses state of the hotel industry and his aims for the future.
15 Hotel Management International /
www.hmi-online.com
Big interview 12 A passion for people and places With over 30 years working in hospitality, Dimitris Manikis has had the opportunity to cover a variety of roles across the world before becoming president, Europe, Middle East, Eurasia and Africa, of Wyndham Hotel & Resorts in 2018. Phoebe Galbraith speaks with Manikis to find out his experience in the industry as he explains the commitment Wyndham has to embracing sustainability and development.
Regional focus 15 No longer a secret Between stunning natural beauty, acres of history and delicious food, Albania has something for everyone. Andrea Valentino talks to Blerina Ago of Active Albania and Hylko Versteeg of IHG to learn more.
Business management & development 18 A view from the top After the past couple of years, the 34th Deloitte European Hospitality Industry Conference is back and bigger than ever. Amelia Fletcher attends and hears from an esteemed panel entitled ‘The View from the Top’ to find out how they’re making decisions for their businesses.
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20 Rethinking rewarding loyalty Loyalty programmes have become an essential tool in building a sustainable business in the hospitality sector, particularly during the pandemic, and Radisson Rewards is no exception. Cristina Serra, global senior VP for brand, experience & customer strategy tells Jim Banks why it is more effective and more rewarding than ever.
22 A platform for hotel owners HOFTEL was founded back in 2005 as a low-key network of hospitality real estate companies, allowing members to share insights and compare notes across brands and continents. Simon Allison, chairman and CEO of HOFTEL, offers insight from the top of this global organisation.
Technology 26 Open innovation
Innovation technology has been a key topic for every sector over the past few years as the world collectively looks to the future. Susana Garrido, digitality & general education program manager, and senior lecturer in marketing at Les Roches, discusses the impact of innovative technology on the hotel industry.
27 Keeping luxury intact Percipient
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