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team happy and ensure people know what Wyndham stands for.” With a passion for people and a strong
work ethic, Manikis learnt the importance of customer service, hard work and positivity as the foundation of success from his father. “It is these foundations that I place at the forefront of all that I do in business and life,” he adds. “Having been at the company for nearly five years, it makes me very proud to see the evolution and growth we have achieved and especially the resilience of the industry over the past two and a half years.” The company, as Manikis puts it, is committed to a future where all feel welcomed and appreciated.
Something to look forward to When it comes to the future of hospitality, sustainability, technology and talent are all essential elements that will ensure the evolution and growth of the industry. “The world is seeing rapid change and as the world’s largest hotel franchising company, we do have a responsibility to strengthen and contribute to the communities where we operate, further our diversity, equity and inclusion efforts and protect the environment for future generations,” Manikis explains. “The work of our valuable team members, all around the world, not just in EMEA, continues to make a meaningful impact on our industry, our franchisees and the communities around them.” When it comes to the environment, Manikis
and Wyndham certainly understand the importance of their commitment to its protection to preserve the world in which we all live and work, including natural resources and creating long-term sustainable solutions. In light of this, Wyndham Green – the groups global sustainability programme – is a five-level certification programme that aids hotels in reducing their environmental footprint by improving the energy efficiency and helping to reduce emissions, conserve water and reduce waste of hotel properties. With over 70% of hotels in the EMEA region engaged in the programme, the initiative is seeing great momentum in its implementation. Wyndham has also created a new “brand standard” that requires all franchised properties to meet the first level of the programme by April 2023. “We also work closely with the Sustainable Hospitality Alliance and are proud to be one of the world-leading hotel companies and members, which work towards building a more sustainable and inclusive future for our planet and its people.”
As a hotel group, Wyndham is also invested in technology as the Wyndham mobile app has helped
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Wyndham Green Programme
The Wyndham Green Programme consists of two integral components: the Wyndham Green Toolbox and Wyndham Green Certifi cation. These components allow the company to measure impact, while aiming for continuous improvement across Wyndham branded properties.
Wyndham Green Toolbox
The Wyndham Green Toolbox – an online environmental management system – is specifi cally designed to track, measure, and report on global performance in energy, emissions, water consumption, and waste diversion. The Toolbox provides visualisation to analyse franchisees’ footprint at the macro and micro levels, while scaling to the company’s goals. Data-driven insights allow Wyndham to identify risks and challenges in various markets to help ensure that all are striving toward the company’s performance targets. Wyndham-branded properties can also track and measure the impacts of effi ciency measures that have been implemented, and Wyndham can monitor and benchmark their progress, helping them to reduce operating costs and the company’s collective environmental impact.
Wyndham Green Certifi cation
Wyndham Green Certifi cation is Wyndham’s internal certifi cation programme, composed of fi ve progressive levels, with fi ve to seven elements per level that address goals including energy and water conservation, waste diversion, and operational effi ciency, as well as guest, team member, and franchisee education and engagement. The certifi cation aligns with popular external programmes, such as TripAdvisor Green Leaders and Green Key, which provide common sense initiatives that parallel building certifi cation programs such as LEED. The fi rst three levels prioritise quick-payback effi ciency measures, some of which are no-cost to low-cost. Source: Wyndham Hotels & Resort 2022 Environmental, Social, and Governance (ESG) Report
enhance the guest experience and makes the booking process easier and more personalised, says Manikis. Likewise, labour shortage is an important issue across the hospitality industry and it is more important than ever to acquire and retain talent for Wyndham. “We invest in our employees and are committed
to attracting, motivating and retaining team members who align with our company’s core values. This applies to our corporate team members as well as hotels teams,” continues Manikis. “We provide our partners and owners with toolkits, best practices and materials to equip them with all the tools needed to acquire, grow and retain talent.”
Below: The award- winning TRYP by Wyndham Corfu Dassia in Greece.
Opposite: Dimitris Manikis, president, Europe, Middle East, Eurasia and Africa, of Wyndham Hotel & Resorts.
Wyndham Hotel & Resorts
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