From the editor


Tentative steps into a brighter future


On the web...


Keep up with the latest developments across the hospitality industry by visiting www.hmi-online.com


Hotel Management International Winter 2022


Editorial Editor Phoebe Galbraith


phoebe.galbraith@progressivemediainternational.com Sub-editor Liam Murphy Production manager Dave Stanford Group art director Henrik Williams Designer Martin Faulkner Head of content Jake Sharp


Commercial Client services executive Ruchita Marwaha Publication manager David Chai david.chai@progressivemediainternational.com Managing director William Crocker


Hotel Management International (USPS 6243) is published quarterly by Progressive Media International, which is a member of the Audit Bureau of Circulations, and is an offi cial publication of the European Hotel Managers Association.


Registered in England No 06212740. ISSN 2041-2452 © 2022


All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, photocopying or otherwise, without prior permission of the publisher and copyright owner. While every effort has been made to ensure the accuracy of the information in this publication, the publisher accepts no responsibility for errors or omissions. The products and services advertised are those of individual authors and are not necessarily endorsed by or connected with the publisher. The opinions expressed in the articles within this publication are those of individual authors and not necessarily those of the publisher.


The US annual subscription price for Hotel Management International is $197. Airfreight and mailing in the US by agent named WN Shipping USA, 156–15, 146th Avenue, 2nd Floor, Jamaica, New York, NY11434, US.


Periodicals postage pending at Jamaica NY 11431. US Postmaster: Send address changes to Hotel Management International WN Shipping USA, 156–15, 146th Avenue, 2nd Floor, Jamaica, New York NY 11434 US.


Subscription records are maintained at Progressive Media International.


WN Shipping USA is acting as our mailing agent.


SUBSCRIPTIONS Single issue price: UK £36 EU €57 US $75 RoW $75 One year: Two year:


Email: cs@progressivemediainternational.com 40–42 Hatton Garden, London, EC1N 8EB, UK


Tel: +44 20 7936 6400 Fax: +44 7724 9800


Printed by Stephens & George Print Group. Images used under licence from Shutterstock.com. Cover image courtesy of Bawah Reserve. Foreword image courtesy of Hilton.


UK £96 EU €150 US $197 RoW $201 UK £153 EU €238 US $314 RoW $320


A


s the year draws to a close, the industry has definitely been through some ups and downs. While nobody expected to reach pre-pandemic levels by the end of 2022, the industry has shown promise as it exceeded previous predictions after demand came back in full force. There have been several factors that have impacted the industry negatively – the Russia–Ukraine war, high gas prices and a recession on the horizon, to name a few – but there continues to be positive forecasts for growth in the upcoming year.


Among these challenges still facing the industry, many hotels are facing staffing shortages in the aftermath of the pandemic. While the development of technology has done a lot to help curb the crisis, the human element is still essential to hospitality. On page 33, we find out how hospitality is tackling this issue and attracting talent. Sustainability continues to be a strong trend that is going nowhere soon either, as holidaymakers expect hotels to adopt environmental practices into their operations more and more. However, some hotels are taking it a step further than plastic-free initiatives; we hear from BIG and Bawah Reserve to find out how they are designing hotels with sustainability at the centre on page 52. Of course, as the days get shorter and colder, many hotels are having to adapt to a post-pandemic world in unexpected ways. Many are still wary of indoor spaces, especially in the colder months, so the sector is having to adapt outdoor and indoor spaces to give its guests confidence. On page 39, we hear from the Hilton to find out how it has adapted its food and beverage offering long-term for a post-Covid world. I hope you enjoy the latest edition of Hotel Management International, and wish you all a Merry Christmas and a Happy New Year.


Phoebe Galbraith, editor


On the cover: Bawah Islands Below: Hilton Tulum Riviera Maya All-Inclusive Resort


For reprint, e-print and licensing enquiries Please contact: Media Licensing Co, The Grange, 3 Waverley Road, Farnham, Surrey, GU9 8BB. Tel: +44 203 773 9320 or email info@medialicensingco.com


Hotel Management International / www.hmi-online.com 3


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57