Company insight
ack in 2020, Exclusive Collection identified a need for a new platform from which to manage its financials. The hotel group had outgrown its Sage 200 package and the spreadsheets and manual processes which had become necessary to maintain it resulted in significant duplication and repetition. “From our initial meeting, we were impressed by the reporting within Sage Intacct, in particular, how dashboards could display key insights in an easily digestible way so that non-financial staff could access and use where needed,” comments Christine Davies, the finance director for Exclusive Collection. Having gone live in June 2021 following just a ten-week deployment, the system quickly delivered on its promises and Exclusive Collection is already seeing substantial improvements in the way in which the business is run.
Keeping luxury intact B
The Spa at Pennyhill Park in Surrey, England is a five-star resort and just one of the Exclusive Collection’s desirable getaway properties.
Real-time insights, real-world decision making
One area which has been well received across the whole business – not just the finance team – is the way in which reports are available to the senior team. Exclusive Collection’s general managers can instantly get a view of where the business is at on any given day and can keep drilling down to access more and more detail.
“Exclusive Collection’s general managers can instantly get a view of where the business is at on any given day and can keep drilling down to access more and more detail.”
“The deployment was incredibly smooth and took just a matter of weeks,” continues Christine. “The Percipient team was nothing short of brilliant and demonstrated its wealth of experience working in our industry in the questions they asked and the nuances they explored. They knew what areas we needed to address in terms of both our business dynamics and regulatory compliance, and our close relationship throughout the process was hugely valuable.”
Hotel Management International /
www.hmi-online.com
“Previously our management accounts would be available two weeks after month end, so at times the data was often outdated or irrelevant by the time we could look at it,” Christine explains. “Using Sage Intacct, fully integrated with our property management system (PMS), we can now see what has happened during the previous day, which means we can act on any anomalies or flags instantly, which is crucial in our industry.
Exclusive Collection is a unique range of hotels and spas, with a golf club, cookery school and pub thrown in for good measure. Located across the south of England, each of its six destinations offer something different. With such a collection, complex management is needed. That is where Percipient’s partner Sage Intacct comes in.
“Intercompany reporting is straightforward as a result of consolidated accounts, and with just eight key dashboards we can pretty much see a detailed view of the performance of each hotel. The team can now directly compare the P&Ls, activity and performance of all six hotels in real-time, which was impossible to do previously, and is hugely important in terms of understanding where the business is at.”
Keeping current with an eye on the future
“Percipient has proved to be a key business partner in the digitalisation of our financials,” Christine explains. “Throughout the deployment of Sage Intacct and beyond, the team has worked with us to understand and refine certain areas, for example, we were able to precode where certain receipts should reside according to whether they were say, Amex, or Mastercard, which has saved us even more time in processing transactions. “As the business grows and evolves, the system means that if we add to our portfolio, or indeed make significant changes in some areas, the insights remain current and accessible, and therefore ensure the best decisions are taken. Sage Intacct allows us to constantly tune into our hotels’ trends and activities, therefore we stand in the best position to ensure that our proposition is aligned fully with our customers. In this ever-changing world of hospitality, the value of this is priceless and we’re looking forward to embracing the next few years with this capability at our helm,” Christine concludes. ●
www.percipient.co.uk 27
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