REPAIR AND SERVICING Ӏ FEATURE
and support team are at our
disposal and will visit our plant whenever we need a software update or service training,” Bayoumi explains. “This combination of quality build and dedicated service is why the crane has served us so long, and hopefully for many more years to come.” According to Manitowoc it is
important to use only original parts to guarantee proper crane operation. Kanoo has a wide range of Grove spare parts readily available, which allows for immediate delivery and ensures uptime for its customers. It also has highly qualified and trained service personnel, ‘flying doctors’, available 24/7, to consult with dealers and customers and to assist at customers’ job sites. One such Manitowoc service technician is Mohammed Naindhram Veettil. For the last 16 years he has helped customers reach peak performance for their machines at locations across Dubai, the wider Middle East, and Africa. According to Manitowoc his experience as a skilled welder
Wolff Assist is smart service tool that has been designed for the demands of a construction site and crane, says Wolffkran
has helped give him a broad understanding of all aspects related to servicing. Over the course of Veettil’s
tenure in the role, technology has come to the fore easing access to technical data and online assistance. “This greatly speeds up my repair processes,” says Veettil. “Our clients can also use the company’s latest innovation systems and applications, such as Grove Connect, to self-assist and troubleshoot any challenges. This simplifies my workload minimising the number of service claims and requests and allowing me to focus on more complex repairs.” One of the more complex
repairs Veettil has conducted over his career was the welding of a Grove GMK6300L all-terrain crane in Kuwait. “I had to repair its superstructure due to welding issues it endured while on-site at an airport project there,” he explains. “The positioning of the welding issues posed significant challenges, as they extended across the structure and were interconnected with the main boom cylinder. It wasn’t an easy job and took a long time, but it
was a huge success! The customer was able to resume crane operations in no time.”
TAILORED ASSISTANCE Perhaps one of the key attributes, however, of a dedicated repair and service technician is the personal touch: the ability to listen to their issues and tailor their assistance to meet the customer’s needs. Take Lai Chun Yuan, for
example. He has been a senior technical service specialist for Manitowoc since 2003. He is based in Singapore and operates across Southeast Asia, including Hong Kong, Thailand, Malaysia, Indonesia, the Philippines, Brunei, Laos, Myanmar, and Vietnam. Yuan has worked across a whole range of job sites. One of his most rewarding jobs was at an oil and gas facility in Kyaukpyu, Myanmar. “I was leading the repair job with the customer’s mechanical and rigging teams to reseal the telescopic cylinder and handle repairs for a Grove GMK3055 all-terrain crane,” he explains. “Through our teamwork we managed to complete the repair job successfully and return the crane back to its full operational condition. The customer was really pleased throughout the process, and we also ensured the strong brand reputation of Grove in the local market remained strong.” Like Veettil, Yuan also
appreciates the benefits of technology. “One of Manitowoc’s best innovations is its CCS (Crane Control System),” he says. “It is applied across all Manitowoc products including tower cranes, crawler cranes, and all-terrain and rough-terrain mobile cranes. Each machine uses the same control hardware (with the same spare parts) and service software for crane diagnostics. This makes
22 CRANES TODAY
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