FEATURE Ӏ REPAIR AND SERVICING
with in-depth niche skills and knowledge. These outfits can offer a personal, customer-focussed service combined with the flexibility that small independents often excel in providing. The parallels with the
automotive sector are clear: do you take your pride and joy to be repaired and serviced at the dealer-approved garage, maintaining all the manufacturers’ stamps and guarantees, using OEM parts? Or do you need the niche skills of an independent specialist who can offer out-of- the-box thinking combined with the freedom to fabricate whatever is needed to effect the repair? For the purposes of this
article, we will look specifically at the approach of three crane manufacturers, Manitowoc, Wolffkran and Liebherr, to providing repair services. We aim to spotlight the work of independents in a future feature.
CARE REGIME Whichever approach a crane owner decides to take (manufacturer or independent specialist), however, the potential end benefits are the same: they can save money and the environment. These benefits are amplified if the crane has enjoyed a long life before requiring any work. Such is the case for a 20-year-old Grove GMK5200 owned by Asian energy player and urban developer SembCorp. The crane is based in the harsh environment of Fujairah, in the United Arab Emirates, and, according to Manitowoc, it has worked tirelessly without fault under the Middle Eastern sun since 2003. The crane plays an important role maintaining a water desalination and treatment plant. Key to this longevity has been the care and attention that SembCorp lavishes upon it.
“We take great care of our crane,” says Ehab Mohamed Bayoumi, mechanical manager at SembCorp. “We ensure that we follow the crane’s manual for all suggested maintenance tasks and perform any minor repairs as needed.” According to Manitowoc, this
SembCorp’s
20-year-old Grove GMK5200 looks as good as new thanks to a rigorous care regime, plus manufacturer and dealer support
care regime is underpinned by the support it and its dealer, Kanoo Machinery, is able to provide. Kanoo Group has been a Grove dealer in the Middle East for over five decades and serves the markets of UAE, KSA, and Bahrain. “Manitowoc's engineers
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