Young Leaders Council Update By Cynthia Poulin
our bases in keeping our environment safe. As Young Leaders in the self-storage world, we are at an advantage with technology. We have been changing many aspects of our businesses to online and hands-free solutions in both large and small ways. By now, we have shown our customers the benefits of online or automatic payments and are taking steps toward offer- ing online check-ins for new customers. With today’s technology, our customers can now do all of these things online, but as we learned at our most recent YLC virtual event, our custom- ers can now access their storage units’ locking mechanisms completely hands free!
T But as we move forward with these won-
derful new and improved ways to do business, there are always going to be challenges with some of these solutions; we’ve already seen a few. One of the questions we have asked and received is: “How do we regulate and identify ‘unwanted potential customers’ when they can
As we finished off the “Open for Summer,” season here in Alberta,
we are now being led into yet another restriction-based lifestyle coming into the autumn season. We know that this presents a whole new bunch of challenges, but we will continue to get through these ones as we have in the past.
oday, as storage operators are adapting in a COVID-19 world, we are still facing challenges even when we have covered
reserve and move-in online?” Some operators have put controls in place for this. One of these controls is requiring each new customer to come into the office by appointment in order for ID to be checked and to see the customer in person. This is treated as a “greet the new customer” scenario and is not always done with every new customer, but certainly with some at the storage facility’s discretion.
October 2021
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