FACT VS. FICTION 4. It detects facility misuse. It improves the overall security of the site by adding data to incident investigations (activity


beyond just entry record, such as specific user information of who was on site when and the potential for wayfinding to track user movement). It also gives you the ability to identify the specific user at fault when policies are not followed. If a shared user is the liability instead of tenant, removing access that user’s access instead of proceeding with an eviction prevents loss of rental income and cost incurred to resell space.


5. It provides notifications (real-time alerts the moment issues arise, not after discovery of loss or damage to property). 6. It enhances the customer experience: • Seamless experience of renting, using their own devices for access • Request assistance remotely without waiting for manager to arrive after hours or waiting until the next business day • Forgotten keys to padlock, padlock jammed, keys lost, issuing/retrieving keys from other users are no longer a concern • Tenant visibility to monitor and control their own unit/access As automation technology continues to evolve, savvy owner-operators will find ways to leverage these tools to continue to


operate more efficiently while improving their customer experience.


••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• Christine DeBord is the president of Nokē Smart Entry at Janus International.


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October 2021


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