FACT VS. FICTION
automation tools on their website to help tenants do all of the follow- ing: estimate the size space they will need, describe unit features and fa- cility security, make an online pay- ment, chat with a team member, and even select tenant insurance and execute an online rental. One of the properties is unattended and the other is traditionally managed, yet both are utilizing website automa- tion technology to improve efficien- cies for their customers.
2. Smart Locks And Smart Entry:
Automating Tenant Access (Mobile app acts as the key to open smart locks on unit doors & to access fa- cility entry points) - Another emerg- ing technology aimed at improving efficiencies and making once mun- dane tasks automatic is a mobile app powered smart locking solution. Like website automation, smart lock- ing technology provides time saving benefits for traditionally managed properties and unattended facilities alike. To start, smart locking solu- tions provide tenants with a more flexible and convenient access solu- tion as they no longer must wait for a unit to be prepped for move-in, nor do they have to wait for a manager to remove a lock from their space upon arrival. Instead, the tenant’s mobile phone acts as the key to the unit; tenants can even share access with a family member, coworker, or moving company in the form of a digital key share.
Smart locking solutions and smart
online, having a robust website can easily be a form of communication automation. Your website is one of your best sales opportunities and it’s often the first way a pro- spective buyer will
often include tools that allow tenants to do the following online: estimate their unit size needs, add themselves to a waitlist for a particular size unit, view unit features and the location of the unit on the property, and even fully execute an online rental.
Website tools represent an opportunity for both traditionally managed (manager on
premise during set hours/days) and unattended facilities to provide time-saving tools for their prospective and existing tenants. Above are examples of facilities utilizing
10 interact with your brand. When done well, self-storage websites
entry technology also provides time- saving benefits for managers and operations teams. According to poll- ing conducted during a recent self- storage industry webinar, most re- spondents estimated that they spend, on average, between six and 10 hours per week doing physical lock checks, adding or removing overlocks, and drilling or cutting locks when a unit goes into auction status or a tenant loses the key to their lock. Those six
October 2021
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