ADVERTORIAL
RETAINING POLICE OFFICERS IN THE FACE OF INCREASING PRESSURES
CASELOAD BLUES: An Innovative Solution to Improve Outcomes for All - By Andy Bartlett
Few public service roles face greater pressure than UK police officers. Rising crime, tighter budgets, and an already mounting complexity, force officers to do more with less, spurring burnout, dissatisfaction, and growing attrition. Unless policing rethinks demand management and resource allocation, operational performance and officer wellbeing will further deteriorate.
CRIME IS RISING, AND SO IS THE PRESSURE Recent Crime Survey for England and Wales (CSEW) figures are alarming. In the year to December 2024, overall crime rose 14 per cent to 9.6 million incidents: fraud up 33 per cent (4.1 million), theft 13 per cent, and violence with injury 49 per cent in just twelve months. Crime remains below its 2017 peak, yet the renewed surge is unmistakable and deeply disruptive for officers already carrying impossible caseloads. Many frontline officers regularly work
beyond contracted hours. Response and investigation teams, often juggling 25-plus live cases. Even when individual files are simple, the relentless volume creates a daily backlog that delays timely resolution and robs officers of the chance to perform well or recover from policing’s heavy emotional toll.
A PROFESSION AT BREAKING POINT The impact is stark. In 2023–24, more than 14,500 officers were signed off for mental-health related issues including stress, anxiety, depression, and PTSD – record high. For many, workloads are unsustainable. Officers feel undervalued, trapped in bureaucracy, and unsupported by a system often indifferent to their wellbeing.
DIVERSION MANAGER OOCR AUTOMATION AND EFFICIENCY Put an End to the Caseload Blues
Diversion Manager can help alleviate the pressure on police forces by assisting with Out of Court Resolutions (OOCRs). Diversion Manager integrates behaviour-changing interventions for low-level offences, the platform automates processes that typically require extensive officer involvement, allowing them to focus on more pressing matters.
This strain is clear in retention data.
Police forces are seeing a dramatic rise in resignations, particularly among younger officers who question long-term policing careers. The result is a vicious cycle: as experienced officers leave, remaining staff face greater pressure, fuelling further attrition.
VICTIMS ARE BEING LET DOWN TOO This isn’t a workforce issue, it’s a public
DiversionManager.co.uk 48 | POLICE | JUNE | 2025
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