INSURANCE INSIGHTS
THE TAXI INSURER REDUCES CUSTOMER’S RENEWAL PREMIUM BY MORE THAN £1,000
Article by David Sweeney The Taxi Insurer
0121 506 2397
www.taxiinsurer.co.uk
James Lamkin, a self-employed taxi driver from Dawlish, in Devon, has avoided paying 70 per cent extra for his new policy thanks to the efforts of a dedicated renewals agent at insurance broker The Taxi Insurer.
A former dog walker, James became a taxi driver three years ago, and has been with The Taxi Insurer for the two years since he set up his own taxi business. So, what made James decide to use the broker in the first place?
“To be honest, they came up with the best price at the time,” he admits. “I did a few web searches myself, and obviously tried a couple of other brokers online. Apart from how competitive they were, The Taxi Insurer just offers you a nice, simple and easy process. And their emails are nice and friendly too, which I like.”
Recently, as he approached renewal, James was told that his new premium would be over a thousand pounds more expensive than his current one, due to a pending claim. This came as both a shock to him but also a complete surprise, as he’d previously been involved in a no-fault incident which he’d reported to his insurer.
Recalling the details of the incident, he said:
“I was on the side of a road, letting someone through and the other car turned a little bit too sharply and caught the rear of my bumper. The driver was saying that it was a fifty-fifty, and neither of us wanted to argue about it, so we looked at the damage and thought it was about the same each.
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“The other driver and I decided that neither of us were going to make a claim, but I was aware of the need to inform my insurer of the incident, in case I found it harder to get insurance in the future. So I messaged them via their website to let them know that I’d had a little knock.”
To understand what had caused his renewal premium to
increase so dramatically, James
contacted Jessica Baker at The Taxi Insurer. She spent the day liaising with James’s insurer, who eventually confirmed that it had mistakenly recorded his recent incident as a fault claim. Once that blip was removed and the claim was closed, Jessica was able to ring James back with the good news that she’d managed to shave more than £1,100 off his renewal premium, meaning that his new policy would only cost him an extra £40.
“I think it was about 10:00 in the morning when I phoned her to question it,” he recalled. “I remember I was just pulling up for my school run in the afternoon when she phoned back with the good news, about four or five hours later.”
James was so pleased with the outcome and impressed by the service he’d received from Jessica that he generously arranged for a gift hamper to be delivered to her as a token of his appreciation.
“I think if people do a really good job, you should praise them and say thank you,” he explained.
MARCH 2025 PHTM
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